Category Archives: ideas

Story is Still King in the Creative World. Here’s Why.

Whether it’s on TikTok, Twitter or television, storytelling is at the heart of advertising. Recently, storytelling mixing with creativity found its way into my inbox. I thought it appropriate to share here, on my creativity blog.

Margaret McGovern, Executive Creative Director of Boathouse, examines the key aspects of an engaging story. 

Heading into a new year always prompts questions: What’s new? What’s trending? What digital platform has risen to the top?

And there’s a lot; from vertical format to generative AI. And shorter… everything keeps getting shorter. Six seconds! How can you capture someone’s attention in six seconds in a compelling way, and without sound? 

Plus, it’s hard to predict anything anymore. From the rise of TikTok and the creation of the metaverse, to whatever is going on at Twitter, it’s all up for grabs. But, if there’s anything all of this change has shown, it’s that storytelling will be front and center because it’s the one thing that ties it all together

We still have a long way to go 

What we are seeing is a rise in inclusivity and equity. Voices that have been marginalized in film-making, and in all creative fields, are finally being heard. These inequities are finally shifting and trending in the right direction. Toy companies are removing gender labels, fashion brands are embracing a non-binary world, welcoming anyone to wear their clothes. My hope that this uptick in acceptance and inclusivity of truly all voices continues.

The metaverse is trying to TikTok its way into the hearts and minds of Gen Z and the generation that comes after that or, basically, pretty much anyone who will pay attention to it. There will always be a new digital stage to perform on but one thing will remain the same, the extraordinary power of telling a great story. Be cutting edge, create something we haven’t seen before, put it on a platform we are just starting to understand but, without a story, it all falls apart. 

We are in the business of capturing hearts and minds. It is our job to meaningfully connect people, brands, products and culture. Storytelling will always be front and center, it’s the one thing that ties it and us all together. Without a story, we come up short.

Narrative and storytelling

If a story is compelling, delivers on a universal truth or just makes us laugh or smile for six seconds, then it is a great story and will result in quality creative work, regardless of whether it has been shot on a phone, in someone’s dining room, or by a film crew of 30 people with a six-figure budget.

Never has it been more important to stick to the core of storytelling to help work stand out amid the proliferation of video. The world is full of video; we are living in self-created and curated bubbles and consuming more video content than ever before. But there is a reason for this; it drives engagement like nothing else. 

However, attention is a limited resource, and we need to get the right message in front of the right consumer at the right time. Media is fragmented and attention is at a deficit. Narrative pulls it all together and lets us focus on what story needs to be told, when and where. Plus, AI is helping us understand what’s out there, what is working, and why.

New ways to tell essential stories

The pandemic taught us that stories can be shot on smartphones, or even filmed over Zoom. Who would have thought that a Zoom-created commercial would ever be a thing? But, however they were captured, riveting stories emerged, tapping into universal experiences shared by all of us. This approach to film-making, doing whatever it took to tell a story, helped to revolutionize and re-imagine the standards for quality content the industry had created. And the consumers came along with open minds, willing to engage, watch, digest.

Probably key to this work created in serious times was the notion of authenticity, and it has increasingly become an important component of marketing. Content that is too slick or too branded will be dismissed. The savvy consumer knows when they are being played and information needs to be imparted in a clear, concise manner. Messages can be entertaining and humorous, but most of all they should simply be human. We humans fall for humanity every time and we use story to understand our world and all that happens in it. Authentic storytelling, inclusive of all voices, is what we need in the politically charged, troubled and climate-challenged world we live in. 

The opportunity for creativity and storytelling has never been greater. Our digital, always-on culture means we are consuming content at breakneck speed, which means there are countless opportunities to make powerful work that connects between brands and their audiences. Contrast this with the way work was created 25 years ago, when brands had such limited channels and opportunities, and 2023 is looking pretty good.

While brands may have countless opportunities, as Margaret points out, they also have more competition and more eyes and ears among which they must travel. Bud Light is finding that to be true as they endeavor to change the transgender story to a story much more positive. Today’s storytelling mixed with the right amount of creativity can make for a rather nice  and appetizing recipe. Bon appetite!
 
 

Hopefully making a ruckus, one blog post at a time!

Be sure to check out my other blog, Joe’s Journey, for personal insights on life and its detours.

And, check out creative selections from my website.

Jolan tru!

 

Creativity is Productivity

Recently I came upon an article about creativity and productivity by Wall Street Journal best selling book author Scott Young. In it he explores various traits of creative people and how they transition into productivity. Below is an interesting excerpt of his findings.

Nearly two centuries ago, the Belgian sociologist Adolphe Quetelet observed the impressively tight link between personal productivity and creative success.

More recently, Dean Simonton has analyzed the creative output of individuals across many domains and suggests an “equal-odds” rule best describes it: once a creative individual starts publishing in a field, each piece of work they produce has roughly equal odds of world-breaking impact.

 

The Surprising Equipotential of Creative Success

 Consider, for a moment, what this theory rejects:

  1. Accumulating expertise. We might expect steadily improving skills through deliberate practice and a widening knowledge base would lead to increased creative success. Except, this is not what we see outside of the initial preparatory training to enter a career.
  2. Youthful genius. Alternatively, we might expect creativity to decline as thinkers become burdened by old ways of doing things. Were this true, we would predict a reduced rate of creative success over time. But this wasn’t observed in Simonton’s research.

Instead, it looks like the most important determinant of creative success is simply how much work you produce.

 

Creative Success as Randomness

A simple model might capture the essential details of this trend:

  • Be at a knowledge frontier. You can’t contribute anything new if you’re not at the boundary of knowledge for a discipline. In academia, this usually prevents undergraduates from publishing many papers; in technology, this prevents unskilled inventors from obtaining new patents. Other work suggests painters and composers have similar ramp-up periods where their work is initially unremarkable. Getting to this threshold is non-trivial and takes considerable time and training.
  • Idea generation and public reception are randomly determined processes. Once you reach the threshold, further advances have a significant random component. This might be due to the trial-and-error process of finding new advances. Or it might come from the unpredictability of public taste as to what work receives acclaim.

The randomness of creative success favors those who are the most prolific. Price’s Law captures this relationship in scientific output. So in a field with 100 contributors, ten will produce half of the published output. If every paper in the field has a roughly equal probability of being cited, these ten highly prolific authors will capture approximately half of all citations in their field.

 

To Produce Better Work, Increase Your Output

Photo by Avi Richards on Unsplash

Intuitively, it feels like there ought to be a strong quality-quantity trade-off in one’s work. You can make a few excellent things, or you can produce a lot of mediocre work. Certainly there are lots of things that increase productivity at the expense of quality. Typing random words on a page and hitting publish would increase essay count at the cost of writing quality dropping to zero. However, it’s interesting to note that Mr. Young’s most-viewed articles have tended to come from his more prolific writing periods.

We prefer to attach creative success to a combination of innate talent, acquired ability and passionate commitment. Placing such significance on chance appears to cheapen the achievements of great artists, inventors and scientists.

Yet perhaps it’s because we’re so uncomfortable likening creativity to a lottery that this perspective is undervalued. Over a surprisingly wide range of pursuits, creativity is productivity, and we will have more hits if we take more swings.

That may seem quite obvious but one still should not downplay raw talent and determination, as Scott points out.

Scott H. Young, author of WSJ best selling book: Ultralearning www.scotthyoung.com

 

Hopefully making a ruckus, one blog post at a time!

Be sure to check out my other blog, Joe’s Journey, for personal insights on life and its detours.

And, check out creative selections from my website.

Jolan tru!

 

The Fuel for Creativity is Fear

A few years back, I presented a talk to several ad clubs about fear and its impact on creativity. Naturally, when I came upon a TED talk about the same topic, I was interested in what was being said. Below are excerpts from a TED talk in 2012 as well as content from a book, The Creative Edge. I find the info still valid today.

Kevin Chesters, CSO and Co-Founder of Harbour, argues that, far from hiding from it, we should be embracing fear as the ‘spidey-sense’ that lets us know when we’re onto something creatively exciting. Chesters is co-author of the book The Creative Edge, which includes a chapter on fear entitled Don’t be Afraid to be Afraid.

Fear is fuel; uttered by Paul Gilding, the former Executive Director of Greenpeace, from the TED stage in 2012.

In his talk, he outlined the apocalyptic future for Earth if we stayed on the current emissions path and asked the audience: “are you scared?” 

He then went on to say that fear was a fantastic fuel for action. If you’re not scared, you’re not paying attention.

Gilding went on to qualify that too much fear is paralyzing. We know this from science. The body floods with adrenaline and too much of that is, literally, a poison. But fear itself is very useful as a trigger for action. From an evolutionary perspective the role of fear was vital. The presence of a threat allows the brain to focus and then concentrate on either fleeing from the threat or eliminating it. It can also, as Gilding said, be a very powerful motivator for taking action to solve problems in life or the world.   

The book, Fear is Fuel by Patrick Sweeney, continues this theme about how useful fear can be as a positive force for change in life and business. He points out that fear is one of the most pervasive emotions in the human psyche, but is probably the least understood or studied. According to Chesters, the book is a fascinating, contrarian ride in establishing fear as the path to optimal living. 

Sweeney says: “Most of us know fear as the unwanted force that drives phobias, anxieties, unhappiness, and inhibits self-actualization. Ironically, fear is the underlying phenomenon that heightens awareness and optimizes physical performance, and can drive ambition, courage, and success. Harnessing fear can heighten emotional intelligence and bring success to every aspect of your life.”

Where fear is most useful though is in the world of creativity. Humans suffer from two rather unhelpful phobias when it comes to creativity, especially when one realizes that the dictionary definition of creativity is simply different or original thinking. 

The first is neophobia – the fear of the new. This was a rather useful thing to have 50,000 years ago, when anything new was likely to get you killed or seriously damaged. The second phobia is xenophobia – the fear of the different. Humans feel unsure when presented with something outside of the usual. Again, it was helpful in 50,000BC, but is less useful now, with fewer woolly mammoths about.

When humans (whether client or agency, planner or creative) are faced with something new, it triggers our ‘fight or flight’ response at a sub-conscious level. Everything in our evolutionary spidey-sense is telling us that we should shun it, ignore it or kill it stone dead before it kills us. When you consider that the dictionary definition of creativity is about doing new things, you start to see a problem emerging.

And, anyhow, you really shouldn’t be scared these days. After all, the negative outcome in a business context won’t be life or death. It is highly improbable it will ever involve any physical harm. There is lots of research to show that, in the context of a safe environment, being scared can be incredibly positive. Good scary. The body’s natural ‘fight or flight’ mechanism can be hijacked when we feel safe; the natural chemicals that our body releases when it is scared can be put to good use. It can even be pleasurable. There is a lot to learn about this in Margee Kerr’s brilliant book Scream: Chilling Adventures in the Science of Fear.

The thing is, fear is a brilliant signifier of creative brilliance. It’s a fantastic lightening rod for detecting whether your idea is different and new. That thing you’re feeling isn’t fear, it’s a creativity detector. Fear isn’t just fuel for creativity; it is the accelerator too. When you have an idea and it makes you scared, or you start to worry, then you shouldn’t walk away from it, you should run towards it as fast as your little shaking legs can carry you. It’s a good sign that you may be onto something category redefining or, at least, career enhancing!

Everyone from every area of business needs to allow fear to play a truly positive role in their lives, to find ways to override their natural cowardly custard instincts. It’s time to reframe fear as excitement. 

Thinking about fear in a different way enables you to act differently and effect a positive outcome. Are you actually scared, or are you just excited in an anticipatory way? Next time you feel nervous, try to appreciate that this is a great thing. This is your body and brain getting ready to fire on all cylinders. Fear is the best detector you have for knowing if your idea is a good one, and for making sure it’s a new one. 

So, don’t be afraid to be afraid.

 

Hopefully making a ruckus, one blog post at a time!

Be sure to check out my other blog, Joe’s Journey, for personal insights on life and its detours.

And, check out creative selections from my website.

Jolan tru!

 

Seven Principles for the Future of Creativity

Recently, I came across an article featuring Nick Law, global creative chairperson, Accenture Song, laying out seven principles for the future of creativity. He took a deep dive into the necessity of establishing and embodying principles as a brand. 

Law stated, “Every company needs to have consistent principles and dynamic practices. Sometimes, our industry forgets that it needs to be dynamic.” 

He shared a set of principles that can help brands cultivate a fresh perspective when it comes to generating creative business ideas. 

Nick Law, Accenture Song’s global creative chairperson was speaking at Goafest 2023

The seven principles for the future of creativity, guided by Law, emphasize the importance of embracing creativity, technology, and collaboration.

The principles are as follows:

Consistent principles, dynamic practices

Law’s first principle highlighted the need for organizations to establish robust principles as a framework while adapting to the changing practices of the industry. 

“Without such principles in businesses, scaling becomes a challenge. We need to maintain a strong marketing philosophy while fostering innovation within a company,” he said. 

Singular vision, collaborative culture

The second principle emphasizes the importance of collaboration in the creative process. 

Law shared, “The need for mixing and matching different talents and fostering a collaborative environment within teams is key.”

First, design yourself

Law’s third principle shared the prominence of being sharp at the top level and connecting at the bottom level of the marketing funnel. 

He said, “Organizations should have effective communication and connection between top-level management and employees at all levels. Clear communication and understanding of the company’s goals are essential for a brand’s success.” 

Loose with ideas, tight with execution 

Law’s fourth principle pointed out the need for creatives to be dynamic and adaptable in the face of rapid change. 

He shared, “When it comes to ideation, it is key to connecting the diverse abilities, organization, and consumers to foster creativity within an organization. There should be both generalists and specialists within a business to ensure ideas are executed effectively.” 

Technology is creative 

“Creativity cannot exist without technology. Creatives should work closely with evolving technologies to achieve impactful storytelling,” expressed Law.

Deep simplicity

Law shared an example from his experience working with Nike, where a complex product was simplified to ensure consumers were not overwhelmed with unnecessary complexity. 

“While creating Nike Pods we had complicated the process with too much data. The key is to marry both creative ideation and technology to effectively target a consumer,” he said.

Start in the middle

Law also touched on the evolving marketing funnel, stating that the consideration phase is now key in the consumer journey. 

He concluded, “Businesses should look at human connections and emotions in the bottom level of the funnel. We should aim to create an impactful storytelling approach to engage consumers effectively.”

 

During the past ten to twenty years, creativity has seen a world of change and, yet, there are certain truths that, while tested, always bear fruit. Nick’s seven principles seem to echo those truths. Today’s creatives should take these seven principles to heart. You won’t be sorry.

 

Hopefully making a ruckus, one blog post at a time!

Be sure to check out my other blog, Joe’s Journey, for personal insights on life and its detours.

And, check out creative selections from my website.

Jolan tru!

Creativity + Constraints = A Good Pairing?

When one adds any sort of constraint to the creative process, one gets bogged down, right? Um, not necessarily. In fact, it could be just the opposite. From a variety of perspectives, constraints can open up dialogue and creative opportunities not originally thought or considered.

Portions of this blog post, originated by one, Lee Duncan, got me to thinking about just that. In the early stages of writing a short story, I jotted down some thoughts on my iPhone, knowing they would be automatically “copied” to another application (Notes) on my laptop so I could continue at some later date. When that later date came and I went to access them on my laptop, the additions I had made were nowhere to be found.

Oh, the horror!

I discovered a major constraint! Now, I had to rely on memory to reconstruct the few paragraphs I had previously written. I realized I couldn’t remember everything word for word so I revised my thinking a bit to write new dialogue based around what I did remember. All in all, it turned out okay (so far).

In his post, Duncan cites that designers, artists, writers, and creatives of all kinds are often told to “think outside the box” and let their imagination run wild. He asserts that creativity loves constraints. That limitations can actually enhance our creativity rather than hinder it? I tend to agree.

Both he and I agree that the idea that constraints can fuel creativity is not new. In fact, it has been embraced by some of the world’s most innovative thinkers, including Dr. Seuss, who famously wrote “Green Eggs and Ham” using only 50 different words. Steve Jobs once said, “Creativity is just connecting things. When you ask creative people how they did something, they feel a little guilty because they didn’t really do it, they just saw something. It seemed obvious to them after a while. That’s because they were able to connect experiences they’ve had and synthesize new things.”

Thinking Differently

Constraints force us to think differently. Or “newly” as in my case. They force us to look at a problem from a different angle and approach it in a new way. When we’re faced with limitations, we’re forced to be more resourceful, more innovative, and more creative.

Duncan cites an Instagram example: In the early days, the platform’s co-founders were faced with a constraint: they had to build a photo-sharing app for the iPhone using only the phone’s built-in camera. Rather than seeing this as a limitation, they embraced it and created a platform that revolutionized the way we share and consume visual content.

The Brain on Constraints

Research has shown that constraints can actually stimulate the brain and enhance our problem-solving abilities. When faced with a difficult problem, our brains tend to default to familiar solutions. But when we’re presented with constraints, we’re forced to explore new solutions and think outside the box.

One study conducted by the University of Amsterdam found that participants who were given a set of constraints to work within were more creative in their problem-solving than those who were given no constraints at all. Another study found that imposing a deadline on a creative project actually increased creativity, as it forced participants to make decisions and move forward with their work.

In my view, this wouldn’t necessarily increase creativity but it would increase the possibility of failure or at the very least, some new ideas. Creativity would then evolve.

Ideas and Constraints

Constraints can therefore help us generate better ideas. When we’re given a blank slate and no direction, it can be overwhelming and difficult to know where to start. You’re sort of blindly throwing the dart at the board and seeing where it lands. But when we’re given a set of constraints, we’re forced to work within certain parameters, which can actually help us come up with more focused and relevant ideas.

When a group of designers was tasked with creating a new line of office furniture, they were given a set of constraints to work within, including a specific budget and a requirement that the furniture be modular and easy to assemble. Rather than hindering their creativity, these constraints helped them generate a range of innovative ideas that met the client’s needs and exceeded their expectations.

Applying Constraints to Facilitation

Constraints can also be applied to facilitation, or the process of leading a group through a creative problem-solving process. By imposing constraints on the group, the facilitator can help guide them toward more creative solutions.

For example, a facilitator might ask a group to brainstorm ideas for a new product, but impose a constraint that the product must be made entirely from recycled materials. This constraint forces the group to think about sustainability and environmental impact, which can lead to more innovative ideas.

If no constraints were added, the group might generate hundreds of new ideas but would have to undergo a due diligence exercise to decide which ideas were better and then further decide how to proceed. That’s another exercise entirely but well worth the time invested.

While it may seem counter-intuitive, constraints can actually be a powerful tool for fueling creativity. They force us to think differently, stimulate our brains, help us generate better ideas, and can be applied to facilitation to guide groups toward more innovative solutions.

When constraints happen, and they will, gather your thoughts and let your imagination roam, exploring new opportunities and possibilities. I think you’ll find that paired together, creativity and constraints make for a viable coupling.

 

This blog post is based upon an article by Lee Duncan, an IBM Enterprise Design Thinking Leader.

 

Hopefully making a ruckus, one blog post at a time!

Be sure to check out my other blog, Joe’s Journey, for personal insights on life and its detours.

And, check out creative selections from my website.

Jolan tru!

 

Top Tips for Kick-Starting Creativity

Albeit some years back, I came up with a list of tips for kick-starting one’s creativity. These are tips I’ve learned over the years and have put into practice. May they serve you as well as they have me!

Hopefully making a ruckus, one blog post at a time!

Be sure to check out my other blog, Joe’s Journey, for personal insights on life and its detours.

 

Feel free to review various creative selections from my website.

Quotes Anew

Well, it’s that time of the month again when I present a variety of quotes from different personalities from the worlds of creativity and advertising, among others. Take to heart but also take time to think. They’ll serve you well! Enjoy!

 

Creativity is no longer about grabbing attention or raising consumer awareness. Its goal is to remind consumers about what is fundamental and gratifying about a brand. — Peter A. Georgescu, member, Advertising Hall of Fame

Meetings are all too often the burial grounds of great ideas. — Keith Reinhard, member, Advertising Hall of Fame

Every area of trouble gives out a ray of hope, and the one unchangeable certainty is that nothing is certain or unchangeable. — John E. Kennedy, member, Advertising Hall of Fame

The creation of something new is not accomplished by the intellect but by the play instinct acting from inner necessity. The creative mind plays with the objects it loves. – Carl Jung

Most executives, many scientists, and almost all business school graduates believe that if you analyze data, this will give you new ideas. Unfortunately, this belief is totally wrong. The mind can only see what it is prepared to see. – Edward de Bono

Ideals are like stars; you will not succeed in touching them with your hands. But like the seafaring man on the desert of waters, you choose them as your guides, and following them you will reach your destiny. – Carl Schurz

The self you know, the you deep inside, is obscured by a stack of untold stories.
Janet Mock, writer, television host, director, producer and transgender rights activist

The person who knows HOW will always have a job. The person who knows WHY will always be his boss. – Alanis Morissette

To think is to practice brain chemistry. – Deepak Chopra

A life spent making mistakes is not only more honorable, but more useful than a life spent doing nothing. – George Bernard Shaw

 

Hopefully making a ruckus, one blog post at a time!

Be sure to check out my other blog, Joe’s Journey, for personal insights on life and its detours.

Quotes for the Soul and Wherever!

It’s that time of the month again! Time for assorted quotes from a variety of folks. Take them to heart and add them to your diet as food for your soul. Enjoy.

It is easier to tone down a wild idea than to think up a new one. — Alex Osborne, Advertising Hall of Fame

The heart of creativity is discipline. — William Bernbach, Advertising Hall of Fame

Consumers are statistics. Customers are people. — Stanley Marcus, Advertising Hall of Fame

Be slow in choosing a friend, slower in changing. — Benjamin Franklin, Advertising Hall of Fame

Human beings must involve themselves in the anguish of other human beings. This, I submit to you, is not a political thesis at all. It is simply an expression of what I would hope might be ultimately a simple humanity for humanity’s sake. ― Rod Serling

Our species is the only creative species, and it has only one creative instrument, the individual mind and spirit of a man. Nothing was ever created by two men. There are no good collaborations, whether in art, in music, in poetry, in mathematics, in philosophy. Once the miracle of creation has taken place, the group can build and extend it, but the group never invents anything. The preciousness lies in the lonely mind of a man.  – John Steinbeck

Nonsense wakes up the brain cells. And it helps develop a sense of humor, which is awfully important in this day and age. Humor has a tremendous place in this sordid world. It’s more than just a matter of laughing. If you can see things out of whack, then you can see how things can be in whack. – Dr. Seuss

You can’t be a creative thinker if you’re not stimulating your mind, just as you can’t be an Olympic athlete if you don’t train regularly. – Sir Ken Robinson

Success or failure in business is caused more by mental attitude than by mental capacities. — Walter Dill Scott, Advertising Hall of Fame

Our job is to simplify, to tear away the unrelated, to pluck out the weeds that are smothering the product message. — William Bernbach, Advertising Hall of Fame

 

Hopefully making a ruckus, one blog post at a time!

Be sure to check out my other blog, Joe’s Journey, for a different kind of playground for creativity, innovation and inspiring stuff.

Emotional intelligence creates climate, enabling creativity

Creativity is all around us. We can’t escape it. There are those of us whose livelihood depends on creativity, the designers, artists, writers, etc. There are countless others who are affected by creative surroundings and may not realize it. Whether or not we do, we all have emotions that definitely affect creativity.

But what if we feel creatively deprived? What if a designer feels one day that he/she just doesn’t feel inspired? What if we feel we’re having an “off” day?

A recent study in the Journal of Creative Behavior shows the power of emotional intelligence to make creativity happen. The study from the Yale Center of Emotional Intelligence found that emotionally intelligent supervisors create a climate that benefits creativity and innovation in those they work with.

Zorana Ivcevic Pringle, Ph.D., provided the synopsis of the study, highlights of which are outlined in this blog post. Dr. Pringle is a Senior Research Scientist at the Yale Center for Emotional Intelligence. She studies the role of emotion and emotion skills in creativity and well-being, as well as how to use the arts (and art-related institutions) to promote emotion and creativity skills.

What do emotionally intelligent supervisors do? First, they are skilled at reading employees’ emotions, such as realizing when someone is upset or disappointed or when they are worried about changes at work. They not only can read emotions but acknowledge them explicitly.

Second, they help employees channel their feelings toward achieving important goals. They inspire enthusiasm and they model decision making that takes into account both optimistic and pessimistic voices (and concerns and hopes behind them).

Third, emotionally intelligent supervisors understand how different decisions or events affect people’s experiences at work. And finally, they are able to successfully manage their own emotions, as well as help employees when they are upset or frustrated.

The just-published Yale study asked three groups of questions: One group of questions asked people to describe their supervisors’ behavior. Another group of questions asked about people’s emotional experiences of work. Finally, the third group of questions asked to what extent people have opportunities to grow and make progress at work and how often they are creative at work.

The study results show that when supervisors acknowledge that employees have feelings and that these emotional experiences matter, the work climate becomes more positive and supportive. Employees described dramatically different emotional experiences if they had supervisors who acted in emotionally intelligent ways or not.

The quality of relationships spilled into feelings about employees’ duties and tasks, and that, in turn, affected creativity and innovation in what they accomplished. Our study suggests that supervisors’ emotional intelligence is a job resource for their employees that helps both their wellbeing and successful performance at work.

When people were asked how they feel about work in their own words, two-thirds of the top feelings mentioned by those whose supervisors were emotionally intelligent were positive, while 70 percent of the top feelings mentioned by those whose supervisors were not emotionally intelligent were negative.

Those whose supervisors were emotionally intelligent mentioned being happy three times more often than being stressed. By contrast, those whose supervisors do not show emotional intelligence most often said they were frustrated and stressed. 

How do supervisors and leaders make a difference for their employees’ ability to be creative? Organizational behavior scholars Jing Zhou and Jennifer George have shown that emotionally intelligent supervisors know that emotions provide information about ourselves, the environment, and those around us.

Emotionally intelligent supervisors are able to notice employee dissatisfaction, recognize that dissatisfaction conveys information about a real problem, and can find a way to approach this problem as an opportunity for improvement. Emotionally intelligent supervisors can manage their own and employees’ emotions to help with creative work. They can recognize when people are overly optimistic and can provide informative feedback to prevent settling on ideas prematurely and inspire persistence.

The Yale study shows that supervisors can create a climate where employees have opportunities to grow and are inspired and motivated in their jobs. Supervisors who acknowledge that employees cannot leave emotions at the door, who recognize employees’ feelings, understand where they are coming from, and who help employees manage their feelings, will have both happier and more creative employees.

The results are relevant for anyone who influences others, such as teachers working with students or parents with their children. The emotional climate we create will influence both how those around us feel and what they are able to do.

This holds true for various sets of employees and those independent contractors whose specialties involve creativity and positive emotions. Indeed, the corporate world needs to be aware of this more than ever, especially when an increasing number of employees are rethinking a return to the office.

Here’s to positive re-enforcement of emotions amidst a favorable environment of creativity!

 

 

Hopefully making a ruckus, one blog post at a time!

Be sure to check out my other blog, Joe’s Journey, for a different kind of playground for creativity, innovation and inspiring stuff.

 

 

 

Wonder What Mr. Data Would Think: Robots Creating Ads? Hmmmm.

Lt. Cmdr. Data of the USS Enterprise

Well, Data, as all Trekkers know, was an Android, not a robot. It was a very sensitive distinction in his day. Yet, one can’t help but wonder what one non-human form of life would think of another non-human form of life creating advertising in the manner humans do.

While humorous, I can just picture Klaatu instructing Gort about a forthcoming ad for NASA’s Artemis IV mission to Jupiter. (Note: Those of you not having a clue as to what I am referring, Google “Day the Earth Stood Still” especially the 1951 version)

Gort

Recently, I read where a reporter from the Wall Street Journal did an article on the role of AI (Artificial Intelligence) writing and redoing advertising. Interesting, I thought, so I made it the focus of this week’s blog post about another aspect of creativity in the early 21st. Century. My thanks to both The Journal and Patrick Coffee for lending credence to this post.

In late 2021, as states eased pandemic restrictions and consumers began flying again, travel search company Kayak needed a message that would help it stand out against bigger rivals.

Most travel ads focused on “the family reunion space, soft piano music, the get-together on the beach,” said Matthew Clarke, vice president of North American marketing for the Booking Holdings Inc. company. Kayak took a different approach with the “Kayak Deniers” campaign, which went live in January and poked fun at the rise of online conspiracy theories. In one ad, an angry mother insists to her family that Kayak isn’t real, screaming, “Open your eyes!”

Inspiration for the ads came from an unlikely source: artificial intelligence.

Kayak worked with New York advertising agency Supernatural Development LLC, whose internal AI platform combines marketers’ answers to questions about their business with consumer data drawn from social media and market research to suggest campaign strategies, then automatically generates ideas for advertising copy and other marketing materials.

Supernatural’s AI found that Kayak should target its campaign largely toward young, upper-income men, who it said would respond to humor about Americans’ inability to agree on basic facts in politics and pop culture, said Michael Barrett, co-founder and chief strategy officer at Supernatural.

“That gave us a good amount of license to zig where the category was zagging and to be more relevant, more provocative,” Mr. Clarke said of the AI findings.

The campaign has been one of Kayak’s most successful to date in driving brand favorability, Mr. Clarke said.

Marketers have primarily used AI in a creative capacity in services like creative automation, which tests thousands of slight variations on elements such as ad copy and color schemes to determine which combinations will best attract consumers’ attention.

But AI is expected to change marketing practices drastically in coming years thanks to new tools like OpenAI Inc.’s automated language generator GPT-3, which allows algorithms to better understand different languages and produce original text content, said Tom Davenport, distinguished professor of information technology and management at Babson College in Wellesley, Mass., who co-wrote a 2019 paper on the subject.

Unilever PLC’s Dollar Shave Club recently began working with AI firm Addition Technologies Inc., whose platform can analyze millions of social-media posts, to help identify themes for use in marketing products that range from razors to wet wipes.

“It’s like having a machine hive mind that you can just keep asking questions because it has completely consumed all comments on the subject,” said Matt Orser, vice president and head of creative at Dollar Shave Club.

Addition also worked with ad agency Droga5 LLC to create an interactive ad campaign for the New York Times that turns headlines from each subscriber’s reading history into a visual “portrait” of that person. Some headlines were too long to fit within the portraits’ design, so Addition programmed its platform to rewrite them in fewer than 50 characters, said a Times spokesman.

AI’s primary benefit for marketers is its ability to quickly complete projects, such as brand strategy briefs, that would take humans days or weeks, giving staffers more time to focus on other work, said Supernatural Chief Creative Officer Paul Caiozzo.

When Signal Messenger LLC, maker of encrypted messaging app Signal, wanted to plan its first major marketing campaign in 2021, it turned to AI marketing consulting firm DumDum LLC.

DumDum invites marketers to discuss their most pressing challenges in brief “thinkathon” sessions, then runs those ideas through an AI platform that matches them with potential solutions based on a growing pool of behavioral data and consumer surveys conducted by DumDum to provide CMOs with outside perspectives.

DumDum presented Signal with several options, and executives chose one that focused on the fact that Signal, unlike many other digital platforms, doesn’t collect user data. They bought several Instagram ads designed to highlight how its parent, Meta Platforms Inc., targets users with their own personal data, said Jun Harada, head of growth and communication at Signal. One post began, “You got this ad because you’re a certified public accountant in an open relationship.”

Facebook responded by shutting down Signal’s ad account, according to Mr. Harada. The move came only days after Apple Inc. announced sweeping data-privacy changes that would upend the digital advertising industry.

When used correctly, AI forces marketers to consider new perspectives and avoid simply repeating approaches that worked in the past, said DumDum founder Nathan Phillips.

“You can create a dance between human and computer that changes the way you think,” Mr. Phillips said.

The idea of AI as a creative partner isn’t new, but most campaigns have positioned it as a gimmick.

In 2018, Toyota Motor Corp.’s Lexus released what it called “the world’s first advert to be scripted entirely by AI.” However, a Lexus spokeswoman described that effort as a “one-off,” and it still needed a human director.

Increased use of AI could potentially eliminate some entry-level marketing jobs, but it will never replace the people required to ensure that content is fit for public consumption and to prevent controversies such as Microsoft Corp.’s anti-Semitic chat bot, said Mr. Davenport, the Babson College professor.

Ad industry leaders agreed that AI will supplement, not supplant, human ingenuity. “While [AI] can unlock the creative capacity of people by making their work more efficient and effective, sometimes we need to throw logic out the window and fall back on our intuition,” said Rob Reilly, global chief creative officer at ad giant WPP PLC.

More creative firms will begin using AI tools in the coming years, but most will not position themselves as AI-driven businesses, because CMOs aren’t particularly concerned with the process as long as the resulting campaigns are successful, said Mr. Caiozzo of Supernatural.

“AI is just the tool that is freeing me to do my job,” he said. “Most people don’t care how you bake the bread.”

Like it or not, AI is here to stay and will only adjust and modernize the ad industry for years to come.

 

Notes:

Sources: The Wall Street Journal and Patrick Coffee. Appeared in the August 11, 2022, print edition as ‘Robots Turn Creative as AI Helps Drive Ad Campaigns.’

 

Hopefully making a ruckus, one blog post at a time!

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