Category Archives: Marketing

Big Ideas Don’t Always Equal Better

I recently came across an article about generating ideas and the belief that generating the Big Idea will produce the Best Idea. This isn’t necessarily so, as the article points out. Also, the Big Idea isn’t, and rarely is, the Best Idea.

Arriving at the Big Idea is usually the end result of utilizing one of several exercises. When one settles on the Big One, several smaller ideas have usually already been introduced. Don’t discard these. They might yet be useful even if leading into a different angle. This is where due diligence comes into play. But, I digress; this is the subject of a different blog post.

Now, about that article by Ahab Nimry . . .“Big Idea” is often a misnomer. Big Ideas can actually be small ideas, and most of the best ones are. They do not necessarily point to unique selling propositions (USPs), but rather single out a small aspect of what a brand does and elevate it. Such an approach works in many categories, from the probably insignificant additives in brand name gasoline to the distinctive but largely unused camera features in cell phones. But when treated with creativity and ingenuity, they can become touchstones for a brand that symbolizes far more. 

One of the best campaigns is All State’s “Mayhem.” In the spots, Mayhem is a middle-aged man who acts out likely causes of chaos. Sometimes he’s a teenager distracting you with social media, other times he’s the latest hashtag campaign or even a dopey, former frat boy who ruins a wedding. Typically, he intervenes in the lives of ordinary people, resulting in crashed cars, smashed windows, and destroyed dreams. At the end of each commercial, he explains that if you have discount insurance rather than All State, you might have to pay for it all yourself.

While the commercials are humorous, the concept is not unique to the company. Protecting against the results of random mayhem is what insurance companies do. All State has merely taken a creative approach to an ordinary function of every company in its category. Of course, this process is much easier said than done.  

Start with (and reject) the first big idea

When you look at a brief, it’s a good idea to take careful note of the first idea that springs to mind. The really obvious one. The amusement park with the happy family. The extreme ski resort with someone doing a backflip off of a jump. The cruise ship with a gorgeous model emerging from a crystal-clear pool. Identify this idea as quickly as possible because it’s exactly what you don’t want to do. 

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Is it Time for Advertising to Try Harder, Again?

It’s not everyday that one reads an article that chastises the industry of advertising as this one does. Upon reading what the vp creative for the New York Times Advertising, Vita Cornelius, has to say about our industry, one wonders how the industry of if the industry will take heart. Advertising has and still is going through a myriad of changes with no true avenue laid out. The influx of AI teachings resembles a second coming of sorts. It may not even be all it’s cracked up to be. On the other hand, it may be more.

Advertising definitely has to try harder. It also has to be smarter. Take a read from the NY Times perspective and see if you agree.

We are 63 years past what advertising historian and author Lawrence Dobrow’s book referred to as “The Golden Age of Advertising.” An era where creativity abounded amidst the backdrop of dramatic economic and societal changes, human rights activism, and a burgeoning interest in alternative lifestyles. What was once the product-as-hero creative style of the 1950s was evolved by creative minds welding the emotive power, persuasion, irony and cynicism of changing times. Bill Bernbach famously penned the word “Lemon” in a single-word headline to describe the Volkswagen Beetle, starting a creative revolution.

Advertising’s creative minds gave birth to the spokesperson, the mascot and the brand personality. These fictitious characters entered our homes, their shiny, smiling faces stared back at us every time we opened our pantry. They took up space in our consciousness, to forever conjure feelings of nostalgia. Even if a mascot had overt racial or sexist overtones, we turned a blind eye to the offense. And it would take decades for the bitter history behind those characters to be challenged. Because in 1960, unlike in 2023, we just wanted to eat those pancakes in the box.

Advertising creativity evolved again in the 1970s and ’80s with the support of consumer insights. It went beyond staking a claim on demographics to owning and manipulating our psychographics. Insights became the fertile ground to plant creative seeds. Pepsi claimed to be for the young and fun, and created the “Pepsi Generation.” This was a defining moment in how a brand and its advertising messages could shift a societal construct—redefining what it meant to be young vs. old, celebrated vs. obsolete, and in the know vs. out of touch. For brands, it made the proposition of owning a mindset, and building brand perception based on that mindset, more coveted than selling the product itself. Continue reading →

Story is Still King in the Creative World. Here’s Why.

Whether it’s on TikTok, Twitter or television, storytelling is at the heart of advertising. Recently, storytelling mixing with creativity found its way into my inbox. I thought it appropriate to share here, on my creativity blog.

Margaret McGovern, Executive Creative Director of Boathouse, examines the key aspects of an engaging story. 

Heading into a new year always prompts questions: What’s new? What’s trending? What digital platform has risen to the top?

And there’s a lot; from vertical format to generative AI. And shorter… everything keeps getting shorter. Six seconds! How can you capture someone’s attention in six seconds in a compelling way, and without sound? 

Plus, it’s hard to predict anything anymore. From the rise of TikTok and the creation of the metaverse, to whatever is going on at Twitter, it’s all up for grabs. But, if there’s anything all of this change has shown, it’s that storytelling will be front and center because it’s the one thing that ties it all together

We still have a long way to go 

What we are seeing is a rise in inclusivity and equity. Voices that have been marginalized in film-making, and in all creative fields, are finally being heard. These inequities are finally shifting and trending in the right direction. Toy companies are removing gender labels, fashion brands are embracing a non-binary world, welcoming anyone to wear their clothes. My hope that this uptick in acceptance and inclusivity of truly all voices continues.

The metaverse is trying to TikTok its way into the hearts and minds of Gen Z and the generation that comes after that or, basically, pretty much anyone who will pay attention to it. There will always be a new digital stage to perform on but one thing will remain the same, the extraordinary power of telling a great story. Be cutting edge, create something we haven’t seen before, put it on a platform we are just starting to understand but, without a story, it all falls apart. 

We are in the business of capturing hearts and minds. It is our job to meaningfully connect people, brands, products and culture. Storytelling will always be front and center, it’s the one thing that ties it and us all together. Without a story, we come up short.

Narrative and storytelling

If a story is compelling, delivers on a universal truth or just makes us laugh or smile for six seconds, then it is a great story and will result in quality creative work, regardless of whether it has been shot on a phone, in someone’s dining room, or by a film crew of 30 people with a six-figure budget.

Never has it been more important to stick to the core of storytelling to help work stand out amid the proliferation of video. The world is full of video; we are living in self-created and curated bubbles and consuming more video content than ever before. But there is a reason for this; it drives engagement like nothing else. 

However, attention is a limited resource, and we need to get the right message in front of the right consumer at the right time. Media is fragmented and attention is at a deficit. Narrative pulls it all together and lets us focus on what story needs to be told, when and where. Plus, AI is helping us understand what’s out there, what is working, and why.

New ways to tell essential stories

The pandemic taught us that stories can be shot on smartphones, or even filmed over Zoom. Who would have thought that a Zoom-created commercial would ever be a thing? But, however they were captured, riveting stories emerged, tapping into universal experiences shared by all of us. This approach to film-making, doing whatever it took to tell a story, helped to revolutionize and re-imagine the standards for quality content the industry had created. And the consumers came along with open minds, willing to engage, watch, digest.

Probably key to this work created in serious times was the notion of authenticity, and it has increasingly become an important component of marketing. Content that is too slick or too branded will be dismissed. The savvy consumer knows when they are being played and information needs to be imparted in a clear, concise manner. Messages can be entertaining and humorous, but most of all they should simply be human. We humans fall for humanity every time and we use story to understand our world and all that happens in it. Authentic storytelling, inclusive of all voices, is what we need in the politically charged, troubled and climate-challenged world we live in. 

The opportunity for creativity and storytelling has never been greater. Our digital, always-on culture means we are consuming content at breakneck speed, which means there are countless opportunities to make powerful work that connects between brands and their audiences. Contrast this with the way work was created 25 years ago, when brands had such limited channels and opportunities, and 2023 is looking pretty good.

While brands may have countless opportunities, as Margaret points out, they also have more competition and more eyes and ears among which they must travel. Bud Light is finding that to be true as they endeavor to change the transgender story to a story much more positive. Today’s storytelling mixed with the right amount of creativity can make for a rather nice  and appetizing recipe. Bon appetite!
 
 

Hopefully making a ruckus, one blog post at a time!

Be sure to check out my other blog, Joe’s Journey, for personal insights on life and its detours.

And, check out creative selections from my website.

Jolan tru!

 

Seven Principles for the Future of Creativity

Recently, I came across an article featuring Nick Law, global creative chairperson, Accenture Song, laying out seven principles for the future of creativity. He took a deep dive into the necessity of establishing and embodying principles as a brand. 

Law stated, “Every company needs to have consistent principles and dynamic practices. Sometimes, our industry forgets that it needs to be dynamic.” 

He shared a set of principles that can help brands cultivate a fresh perspective when it comes to generating creative business ideas. 

Nick Law, Accenture Song’s global creative chairperson was speaking at Goafest 2023

The seven principles for the future of creativity, guided by Law, emphasize the importance of embracing creativity, technology, and collaboration.

The principles are as follows:

Consistent principles, dynamic practices

Law’s first principle highlighted the need for organizations to establish robust principles as a framework while adapting to the changing practices of the industry. 

“Without such principles in businesses, scaling becomes a challenge. We need to maintain a strong marketing philosophy while fostering innovation within a company,” he said. 

Singular vision, collaborative culture

The second principle emphasizes the importance of collaboration in the creative process. 

Law shared, “The need for mixing and matching different talents and fostering a collaborative environment within teams is key.”

First, design yourself

Law’s third principle shared the prominence of being sharp at the top level and connecting at the bottom level of the marketing funnel. 

He said, “Organizations should have effective communication and connection between top-level management and employees at all levels. Clear communication and understanding of the company’s goals are essential for a brand’s success.” 

Loose with ideas, tight with execution 

Law’s fourth principle pointed out the need for creatives to be dynamic and adaptable in the face of rapid change. 

He shared, “When it comes to ideation, it is key to connecting the diverse abilities, organization, and consumers to foster creativity within an organization. There should be both generalists and specialists within a business to ensure ideas are executed effectively.” 

Technology is creative 

“Creativity cannot exist without technology. Creatives should work closely with evolving technologies to achieve impactful storytelling,” expressed Law.

Deep simplicity

Law shared an example from his experience working with Nike, where a complex product was simplified to ensure consumers were not overwhelmed with unnecessary complexity. 

“While creating Nike Pods we had complicated the process with too much data. The key is to marry both creative ideation and technology to effectively target a consumer,” he said.

Start in the middle

Law also touched on the evolving marketing funnel, stating that the consideration phase is now key in the consumer journey. 

He concluded, “Businesses should look at human connections and emotions in the bottom level of the funnel. We should aim to create an impactful storytelling approach to engage consumers effectively.”

 

During the past ten to twenty years, creativity has seen a world of change and, yet, there are certain truths that, while tested, always bear fruit. Nick’s seven principles seem to echo those truths. Today’s creatives should take these seven principles to heart. You won’t be sorry.

 

Hopefully making a ruckus, one blog post at a time!

Be sure to check out my other blog, Joe’s Journey, for personal insights on life and its detours.

And, check out creative selections from my website.

Jolan tru!

Artificial Intelligence: A Blessing or Curse?

Artificial Intelligence or AI should have creative people concerned for their jobs, right? Umm, not so fast or at least not yet. Alex Collmer, CEO and Founder of VidMob believes that, without humans, AI could not be creatively effective. But, by embracing AI, humans’ creativity could increase. Thanks to Alex’s input, we explore this topic in this post.

When attending a recent tech conference, an investor expressed the opinion that, in five years’ time, all creative jobs will have vanished. Seriously!?

They predicted that advances in AI and machine learning would lead to the invention of tools that could do creative jobs better than any human. This is not a limited viewpoint. In fact, it’s increasingly prevalent throughout the advertising industry and beyond, according to Mr Collmer. 

In December 2022, The Atlantic’s Derek Thompson wrote an article entitled Your Creativity Won’t Save Your Job From AI; arguing that with AI already capable of certain cognitive tasks, there was potential that, in the near future, it could “master the art of generating high-quality advertising concepts”. 

It’s an interesting perspective, but there is an equally engaging counterargument — that AI and creativity are not fundamentally at odds and, in fact, AI can actually enhance human creativity. However, that statement should have a caveat with a word or two of warning.

While AI itself isn’t what marketers and creators need to fear, it’s other companies employing staff with the ability to leverage AI-generated data and use it cleverly that they should be worried about. Brands who fail to embrace the technology should be looking over their shoulders, as businesses that do leverage AI will achieve stand-out content and establish their competitive advantage. Hmmmm.

Responding to increasing content consumption

In an age where we spend more and more of our time looking at a screen, our digital content consumption has risen dramatically, especially when it comes to video. It’s little wonder, given the growing number of devices and platforms we have to choose from, and with each platform having its own creative nuances, marketers are under pressure to create more content to meet this demand. 

AI can be extremely helpful to under-pressure marketers tasked to create an increasing amount of content. But it is a misguided belief that algorithms can be deployed to simply solve all challenges faced by brands looking to scale their content production. When considering the ultimate goal of marketing success, volume should not be judged as the pinnacle. Rather, creative effectiveness is what matters and brands should be aiming to foster genuine, unique emotional connections with audiences — and AI can’t do this on its own. 

While AI can accurately measure the impact of multiple creative elements in a video ad — emotions portrayed by a model, the audio accompanying imagery, the logo placement, and so on — it’s not until humans analyze this data that meaningful strategic insights are derived to help fully understand audience reactions and the context around them. Once a deeper level of understanding is established, these insights can help optimize current campaign creative for success and assist with efficient planning. Without a human eye, the data itself carries limited value.

Augmenting creative with AI

Before AI-driven creative data, the production conversation has been primarily a conversation about building faster and cheaper creative. Sigh! The first step towards scaling meaningful creative content must be to understand it. 

Once marketers grasp which creative elements work well and why, and on which platforms, they can ramp up their content production while continuing to make the appropriate adjustments for each unique audience in every channel where they will be met. Every frame of an ad contains a myriad of creative decisions. AI-powered tools have the capacity to capture all of these data points in real-time – not just of a single ad, or whole campaign, but from all of the video content a brand has ever created. And while marketers may have a reasonable understanding of which of their ads worked and to what extent, AI provides an answer to the million-dollar question: Why? Good point.

By tracking all the behavioral signals from audience reaction to each creative element, AI collates the data that marketers require to build learning models to fully inform and enhance their future creative decisions.

Why AI needs creatives

The AI-powered creative platforms used in the business world all require an element of human input. When applied to marketing, human intervention can help ensure brand safety when using AI. For example, AI was used to draw insights from a luxury cruise liner’s campaign which revealed that under-30s responded positively to waterfalls, horses and beards.

If we assume all creativity is going to be replaced by AI systems, we could simply input all of this data into a generative AI tool and expect it to produce an effective ad. However, based on data alone, the output could end up ticking all the boxes – waterfalls, horses and beards on paper; however, in reality, the ad wouldn’t make sense. Bottom line, the outputs are only going to be as good as the prompts that an educated human can provide. 

Combining a human perspective and the context in mind, it enables the analyst to understand that the cruise line is viewed by under-30s as a mode of transportation to explore the world. They are more interested in getting off the boat. Waterfalls and horseback riding are merely examples of adventures that can be experienced when they are off the ship. When this strategic insight was applied to the campaign, the resultant creative was able to nearly triple the creative effectiveness. Insights are valuable to creative teams producing new ads, but without human interpretation the data alone fails to achieve this strategic impact and often leads to little sustainable performance improvement.

According to Collmer, AI tools open up a host of creative teaching to marketers and brands who have the ability and expertise to use the data. These teams will still need to maintain control of design oversight and ensure findings are considered in context with AI capabilities guiding their decisions. Where AI really shines and supports the human team beyond their own capacity is in efficiently generating a higher volume and variety of content to meet audience needs and platform requirements. The time saved by AI solutions affords creators space to indulge their creativity further and apply their expertise in different ways. 

Fears that AI is here to replace creators are ill-founded: the real threat posed by AI is to those who fail to embrace a human and AI partnership. Rather than reducing the creative roles available to humans, brands that embrace data and technology will require an expertly-trained workforce to interpret findings and apply insights creatively, eliminating guesswork and optimizing creative content. 

As a result, the next generation of marketers will evolve alongside AI capabilities and will require data analytics skills to enable a new level of creative efficiency based on data-driven decisions. Brands that embrace this new reality will find that they have a significant competitive advantage over those that continue operating the same way they have been for decades.

Thanks to Mr. Collmer for his AI insights and its influence on creativity. In my view AI is a tool, a tool that can enhance our creative efforts, not replace them. From a creative’s perspective, it’s always nice to have extra tools in one’s creative toolkit.

 

Hopefully making a ruckus, one blog post at a time!

Be sure to check out my other blog, Joe’s Journey, for personal insights on life and its detours.

And, check out creative selections from my website.

Jolan tru!

Creative Trends for 2023

This being the first part of the year, I’ve come across several articles that portend various trends and forecasts for 2023. Below is the most recent one I’ve read from someone within the creative industry. Please note this is an edited version of her original contribution. Emily Cohen is an avid reader, speaker, author and brutally honest operational and organizational consultant to creative teams.

Based on Emily’s consultations with clients and conversations with industry colleagues the past few years, she’s identified five trends that we need to learn from and adapt to now.

Trend 1: A new, employee-forward approach to “culture”.

The state of the world has had a real and tangible impact on many employers as they continue to evolve their understanding of the importance of addressing employees’ escalating — and more openly expressed and talked about — cultural demands and mental health challenges as well as shifting priorities. As a result, building a healthy, flexible workplace culture has become priority number one for our industry and has moved well beyond having a written mission statement, organizing “team-building” activities, and having a dedicated people operations person (a must-have for any team).

What these new cultural changes look like is something that we really need to rethink industry-wide. We need to be more transparent with our peers and colleagues so that we can learn from both our collective successes as well as failures. We need to get creative, involving our entire team to explore and build the type of culture that best fits their needs and the vision we have for our firm. We need to realize that the nature of work is shifting and take bold steps to shift with it. Beyond caring about our team’s happiness, health, and welfare — which, above all, is most important — changes to how we think about our culture are also critical to improving retention, recruiting, and even productivity/profitability.

Trend 2: Paying ourselves and our employees what we’re worth.

In order to attract new candidates, increase morale, and retain staff, many creative firms are realizing the hard way that what they’ve been paying their staff and themselves isn’t competitive or sustainable. And, given the pressing challenge of a competitive talent pool, candidates and employees have the power to demand what they deserve more than ever.

Thus, many firms have updated — and increased — their pay scales, often making them transparent to their team and, as needed, have raised salaries for their existing team to reflect industry standards. This is long overdue. In the past, we were expected to love what we do and prioritize this love over profit or money. This simply is no longer the case and rightly so. We should pay everyone — including ourselves — a fair, equitable, and livable wage.

Trend 3: Pricing based on our worth and value.

With a much-needed increase in salaries across our industry and a rise in our overhead costs because of inflation, we must increase our rates. Yet, instead, because we are working in a saturated and highly competitive industry — along with our desperation to win, often at any cost, and the misconceived “lack of work out there” mentality — our rates continue to plummet instead of rise.

We have to stand our ground and remember that the more clients pay us, the more they are going to value what we do and this changes how they engage with us — i.e. shifting from a “we need this” or “do this” relationship to a “what do you think we need” and “how can you help us?” mentality. Raising our rates industry-wide will move us from being perceived as an on-demand service to a more consultative, advisory business.

And, yes — this does mean we will lose some projects but it also means we will win more valuable, desirable ones, and, ultimately, our focus should be on the quality over the quantity of those wins. Everyone in the industry should raise their prices across the board. (Rates) that are fair and realistically reflect the true cost of running a business as well as the value of our experience, expertise, insight, time, and how our work directly translates to and positively impacts our clients’ businesses (think: return on investment).

Trend 4: Evolving and shifting partnership relationships.

Previous unresolved tensions — as well as new ones — have bubbled to the surface and forced many partners re-think how they work together and, in some cases, partnerships have crumbled. In some cases, partners have moved away physically and are therefore no longer working together in person, putting a strain on interpersonal relationships. And, in other cases, partners re-think their own personal career path and choose to leave the industry entirely or move to another, less “risky”, full-time role in-house or elsewhere.

While partnership-based relationships have always been notoriously difficult to manage (like many marriages), these challenges have escalated even more due to the current global pressures. If you are in a partnership, take the time to have honest, open conversations and resolve any challenges you do have, before they continue to escalate. And, if you’re thinking about entering into a new partnership, be very thoughtful — ensure you’re being honest with yourself and your partner(s) on personal and professional priorities, goals, expectations, challenges, etc.

Trend 5: Nervousness about inflation.

There is rising nervousness among firm owners and their teams about 2023 and the impact of inflation on their firms. We are all worried and have seen a slight slowdown of new work, but that’s because all our clients are also nervous and are in a wait-and-see mode and are therefore taking a bit longer to reach out and make decisions.

So, what can you do? What you should always be doing: having at least 3 months of overhead saved (as cash in the bank), 3–4 months of committed revenue, and signed contracts with all clients. Ultimately, those that struggle with maintaining this level of financial security have bigger problems than just inflation.

On the other hand, when our clients and companies implement hiring freezes and, in some cases, layoffs, there often is the opportunity to do the work that their reduced in-house teams can no longer handle. There is work out there but it may not be coming to you as quickly and easily as it once did. That is why firms should always be reaching out and shifting their business development strategies from being reliant only on inbound opportunities to a relationship-building mindset focused on outbound opportunities and “building the love” with potential prospects, existing and past clients, contacts, etc.

Emily concludes by saying . . .

Our industry is at a critical crossroads as we encounter new challenges, shifting priorities, and a complete rethinking of our personal and professional priorities. Change will take gumption, fortitude, and some degree of risk but, as a result, our firms will be more financially stable, our employees will be happier, and our industry will thrive.

So what do you think? Do you agree with Emily’s take? Do we alter our plans for 2023 or stand pat?

 

Hopefully making a ruckus, one blog post at a time!

Be sure to check out my other blog, Joe’s Journey, for personal insights on life and its detours.

 

Wonder What Mr. Data Would Think: Robots Creating Ads? Hmmmm.

Lt. Cmdr. Data of the USS Enterprise

Well, Data, as all Trekkers know, was an Android, not a robot. It was a very sensitive distinction in his day. Yet, one can’t help but wonder what one non-human form of life would think of another non-human form of life creating advertising in the manner humans do.

While humorous, I can just picture Klaatu instructing Gort about a forthcoming ad for NASA’s Artemis IV mission to Jupiter. (Note: Those of you not having a clue as to what I am referring, Google “Day the Earth Stood Still” especially the 1951 version)

Gort

Recently, I read where a reporter from the Wall Street Journal did an article on the role of AI (Artificial Intelligence) writing and redoing advertising. Interesting, I thought, so I made it the focus of this week’s blog post about another aspect of creativity in the early 21st. Century. My thanks to both The Journal and Patrick Coffee for lending credence to this post.

In late 2021, as states eased pandemic restrictions and consumers began flying again, travel search company Kayak needed a message that would help it stand out against bigger rivals.

Most travel ads focused on “the family reunion space, soft piano music, the get-together on the beach,” said Matthew Clarke, vice president of North American marketing for the Booking Holdings Inc. company. Kayak took a different approach with the “Kayak Deniers” campaign, which went live in January and poked fun at the rise of online conspiracy theories. In one ad, an angry mother insists to her family that Kayak isn’t real, screaming, “Open your eyes!”

Inspiration for the ads came from an unlikely source: artificial intelligence.

Kayak worked with New York advertising agency Supernatural Development LLC, whose internal AI platform combines marketers’ answers to questions about their business with consumer data drawn from social media and market research to suggest campaign strategies, then automatically generates ideas for advertising copy and other marketing materials.

Supernatural’s AI found that Kayak should target its campaign largely toward young, upper-income men, who it said would respond to humor about Americans’ inability to agree on basic facts in politics and pop culture, said Michael Barrett, co-founder and chief strategy officer at Supernatural.

“That gave us a good amount of license to zig where the category was zagging and to be more relevant, more provocative,” Mr. Clarke said of the AI findings.

The campaign has been one of Kayak’s most successful to date in driving brand favorability, Mr. Clarke said.

Marketers have primarily used AI in a creative capacity in services like creative automation, which tests thousands of slight variations on elements such as ad copy and color schemes to determine which combinations will best attract consumers’ attention.

But AI is expected to change marketing practices drastically in coming years thanks to new tools like OpenAI Inc.’s automated language generator GPT-3, which allows algorithms to better understand different languages and produce original text content, said Tom Davenport, distinguished professor of information technology and management at Babson College in Wellesley, Mass., who co-wrote a 2019 paper on the subject.

Unilever PLC’s Dollar Shave Club recently began working with AI firm Addition Technologies Inc., whose platform can analyze millions of social-media posts, to help identify themes for use in marketing products that range from razors to wet wipes.

“It’s like having a machine hive mind that you can just keep asking questions because it has completely consumed all comments on the subject,” said Matt Orser, vice president and head of creative at Dollar Shave Club.

Addition also worked with ad agency Droga5 LLC to create an interactive ad campaign for the New York Times that turns headlines from each subscriber’s reading history into a visual “portrait” of that person. Some headlines were too long to fit within the portraits’ design, so Addition programmed its platform to rewrite them in fewer than 50 characters, said a Times spokesman.

AI’s primary benefit for marketers is its ability to quickly complete projects, such as brand strategy briefs, that would take humans days or weeks, giving staffers more time to focus on other work, said Supernatural Chief Creative Officer Paul Caiozzo.

When Signal Messenger LLC, maker of encrypted messaging app Signal, wanted to plan its first major marketing campaign in 2021, it turned to AI marketing consulting firm DumDum LLC.

DumDum invites marketers to discuss their most pressing challenges in brief “thinkathon” sessions, then runs those ideas through an AI platform that matches them with potential solutions based on a growing pool of behavioral data and consumer surveys conducted by DumDum to provide CMOs with outside perspectives.

DumDum presented Signal with several options, and executives chose one that focused on the fact that Signal, unlike many other digital platforms, doesn’t collect user data. They bought several Instagram ads designed to highlight how its parent, Meta Platforms Inc., targets users with their own personal data, said Jun Harada, head of growth and communication at Signal. One post began, “You got this ad because you’re a certified public accountant in an open relationship.”

Facebook responded by shutting down Signal’s ad account, according to Mr. Harada. The move came only days after Apple Inc. announced sweeping data-privacy changes that would upend the digital advertising industry.

When used correctly, AI forces marketers to consider new perspectives and avoid simply repeating approaches that worked in the past, said DumDum founder Nathan Phillips.

“You can create a dance between human and computer that changes the way you think,” Mr. Phillips said.

The idea of AI as a creative partner isn’t new, but most campaigns have positioned it as a gimmick.

In 2018, Toyota Motor Corp.’s Lexus released what it called “the world’s first advert to be scripted entirely by AI.” However, a Lexus spokeswoman described that effort as a “one-off,” and it still needed a human director.

Increased use of AI could potentially eliminate some entry-level marketing jobs, but it will never replace the people required to ensure that content is fit for public consumption and to prevent controversies such as Microsoft Corp.’s anti-Semitic chat bot, said Mr. Davenport, the Babson College professor.

Ad industry leaders agreed that AI will supplement, not supplant, human ingenuity. “While [AI] can unlock the creative capacity of people by making their work more efficient and effective, sometimes we need to throw logic out the window and fall back on our intuition,” said Rob Reilly, global chief creative officer at ad giant WPP PLC.

More creative firms will begin using AI tools in the coming years, but most will not position themselves as AI-driven businesses, because CMOs aren’t particularly concerned with the process as long as the resulting campaigns are successful, said Mr. Caiozzo of Supernatural.

“AI is just the tool that is freeing me to do my job,” he said. “Most people don’t care how you bake the bread.”

Like it or not, AI is here to stay and will only adjust and modernize the ad industry for years to come.

 

Notes:

Sources: The Wall Street Journal and Patrick Coffee. Appeared in the August 11, 2022, print edition as ‘Robots Turn Creative as AI Helps Drive Ad Campaigns.’

 

Hopefully making a ruckus, one blog post at a time!

Be sure to check out my other blog, Joe’s Journey, for a different kind of playground for creativity, innovation and inspiring stuff.

 

 

Cannes Lions 2022: The State of Creativity

Every summer the advertising world treks to France and pays tribute to its version of Mecca, the Cannes Creativity Festival. In the words of a UK publication who was onsite last week, “Cannes Lions is a circus, a meeting of minds, a place to hear the same buzzwords again and again and a chance to listen to celebrities try to explain how to do advertising to rooms full of people who do advertising for a living.

But it’s also a chance to take the temperature of creativity once a year. Seeing all the work that’s winning and being surrounded by people talking about creativity gives people a unique bird’s eye perspective for just one week.”

So, while talking to the cross section of creative leaders, a very broad, but pertinent question was asked: “what is the state of creativity in 2022?”

Here’s what some of them said.

Caitlyn Ryan
VP, Meta

There’s much more optimism and real celebration. We were seeing lots more joyful work. There was one piece that won Gold [in Social & Influencer], for BMW China for the Lunar New Year. The team worked out that the word for BMW in China includes the word horse, and it was the year of the Tiger. It’s properly bonkers but it’s also so joyful. I think it’s a really great example of a couple of things, this celebration and joyfulness, but also as a social campaign. They created all of these assets that then they gave over to the community that allowed them to socialise the idea. I think it’s quite complex but it looks simple and fun.

Yes, there of course is social purpose work – and there was amazing work, especially the charity work The Lost Class, which was just beautiful. That definitely triggers a reaction and wanting to sign up to a social purpose activation. Also we can sell products through joyfully co-creating with the community. I think that’s a really important next step out of the pandemic. It’s incredibly important that we get the economy up and running again, and we use creativity to do that.

Bruno Bertelli
Global Creative Director, Publicis WW and CEO, Le Pub

On one level, there’s a little bit of dated work. Still purpose-led, still a little bit from the past. But on the other hand, there is a trend which is interesting, which is that today brands cannot tell people [things] or inspire people, it’s much more about supporting people doing things. Even if it’s for a small issue, it’s much more about supporting people in what they want to achieve. Story-doing has become much more societally relevant and less strategic – what’s your purpose, what’s your message? Some of these activations don’t even need a message because it’s clear that ‘here’s an issue and I’m just here to help’. It’s a very gen-z attitude. The other thing is not all brands are understanding the importance of being topical today. It’s so important after covid. If you’re not topical, you’re not going anywhere. 

Anna Qvennerstedt
Senior Partner and Chairman of the Board, Forsman & Bodenfors

Last year I was judging brand experience and activation. And I think that my big takeaway from last year was that there are so many really ‘nice’ ideas, but you can feel how quite a few of them are just… very reasonable. You look at it and it’s well done… but there’s no tension in it. There’s no element of surprise. It’s just basically very, very clever. And I think in the jury, when you look at it, you know that it’s going to do well, but then you see something where there’s an actual idea that is expected and no one saw coming, and that sort of changes you a little bit. Those are the ones that win the big awards, I think, and there are not many of them. I mean, again, lots of great work, but those really unexpected ones felt quite rare.

But I think there’s a renaissance for really creative ideas, that we’re sort of starting to see a little bit in the requests from clients.

Rod Sobral
Global CCO, Oliver 

I am a paranoid optimistic. I know it’s a cliche, but I use it all the time. I think every leader should be a bit of a paranoid optimistic. You have to believe that things are going to change, that it’s going to evolve in order for you to be in the right state of mind, and to take some risks. 

My view on that is absolutely, still the most important thing in the marketplace – and I don’t think this will ever change – is the idea. And an idea that connects with you on an emotional or a rational level, sometimes both. 

I think we do have this superpower in our industry to change people’s lives. It can be an ad that’ll put a smile on your face or remind you to call your mom or it can be an app that will help you to deal with your asthma or to run better. So I know that this is possible. And I think we should be doing that. 

I believe, when it comes to the state of creativity, we are in a very exciting place, frankly, because I feel that there’s a lot of energy to try things. Let’s be honest, with digital, with commerce, we have so many platforms, we produce so much. Any creative can relate to the many times you create something and you end up with one asset that people see for a fraction of a second. There is a lot of vision from people saying, ‘I don’t want to be part of the clutter, I want to be part of the signal’. The more clutter there is, the more anxious people get to change, to try to do something to break the mould.

John Berghdal
Global Creative Lead, Forsman & Bodenfors

There was so much fear in the last few years and everybody was thinking about just controlling things, not wanting things to get out of hand. And of course, then you lean on data, and you’re like, ‘OK, Facebook, Google, what can you give me? This is my budget and let’s just use programmatic. Let’s just steer this thing to not have a catastrophe, we’re going to control the situation’. Through creativity and unexpectedness, you have to be bold. You have to risk something – and I don’t think people have been in a risky kind of mood… [We were talking earlier] about the pendulum and maybe this is when people are waking up and coming out and saying, ‘OK, wait a minute, let’s build brands that people care about.’

 

Hopefully making a ruckus, one blog post at a time!

Be sure to check out my other blog, Joe’s Journey, for a different kind of playground for creativity, innovation and inspiring stuff.

 

Live long and prosper, Ukraine.

A Creativity Cloud is Emerging

 

There will be a cloud of creativity lurking over the advertising center of northeast Arkansas tomorrow when the AAF chapter of Northeast Arkansas hosts Expanding Your Toolbelt, a series of afternoon workshop sessions covering a variety of topics relative to advertising and creativity.

Projected schedule:

Lunch & Session 1: 11:30 am – 1:00 pm | Take This Job and #^*&  with Anissa Centers
This workshop is about investing in what it takes to excel in your field, even when you are no longer motivated.

Session 2: 1:00 – 2:00 | Digital Drawing Workshop with Whitney Blackburn
Take some time to learn a new skill that you can utilize in your professional or personal time. Learn all the ins and outs of digital drawing.

Session 3: 2:00 – 3:00 | Kickstarting Creativity Without Screwing Up the Idea with Joe Fournet
Creativity plays a vital role in getting the consumer’s attention, no matter the size of one’s budget or what it is a company is selling to the public. Joe’s presentation has some fun showcasing winning and wacky ways to kick-start the creative process while staying true to the core ideas. 

Session 4: 3:00 – 4:00 | Leadership Lessons From the Lockdown with AAF National President, Steve Pacheco
From handling crises to navigating new channels of communication and connecting with your team, advice, and tips from lessons learned during lockdown.

Session 5: 4:00 – 5:00 | Curiosity with Professor Leslie Moore Parker
This session helps identify the self-imposed constraints that may hold us back in our careers and lives. It encourages participants to open their minds and hearts to the unexpected and the outrageous.  

I am honored to be a part of this elite panel of speakers and some of the highlights of Kick Starting can be found in the Download section of my website at the link below.

For those of you who can’t make the virtual visit, feel free to download a couple of documents I’ve posted on my website relative to various tips and techniques to enhance and develop the creative process. You’ll find them here at ideasnmore.net as well as other helpful information.

Organizations like the AAF are wonderful resources for professionals interested in joining with other like-minded peers in the advertising and marketing spheres. Various chapters like this one in northeast Arkansas, and mine in Houston, serve the local advertising and creative community and make it worthwhile to become a member and strengthen one’s career and life interests.

Hope you can join us tomorrow either in-person or virtually. I think you’ll be glad you did!

 

Hopefully making a ruckus, one blog post at a time!

Be sure to check out my other blog, Joe’s Journey, for a different kind of playground for creativity, innovation and inspiring stuff.

 

Live Long and Prosper, Ukraine!

 

Emerging Creative Trends to Watch for in 2022

Research shows that creatives are faced with fewer resources and greater demand. They helped their businesses pivot to remote work last year by improving productivity and learning new technical skills. Further, and in contrast to the trend of bringing design talent and work in-house for the past several years, in-house creative teams are more inclined to partner with outside creative agencies and freelancers.

 

That’s according to key findings in a new report based on a survey of 400 creatives and marketers. The fourth annual Creative Management Report by inMotionNow and InSource, a professional association for creatives, identified industry changes stemming from the pandemic, along with creative trends to watch over the next year.

 

These findings demonstrate just how much creative teams have evolved. More importantly, it underscores why marketing and business leaders have become increasingly reliant on creatives for that vital Design Thinking, a process that starts with user insights, challenges assumptions and redefines problems, not just for design and deliverables.

 

Below are three takeaways for marketing leaders.

 

1. Providing Strategic Value Is Now Table Stakes for Creative Teams — Balanced with Speed, Resource and Volume Constraints

 

The study identified the top three challenges facing creatives as follows:

 

  1. The speed at which they are expected to work (73%)
  2. Too few resources to accomplish the work (61%)
  3. High demand for more creative content (59%)

 

While those are all familiar challenges to most creatives, what they did not identify as a top challenge is of equal interest: Respondents didn’t identify “being seen as a strategic contributor” as among the top three—for the first time in the four-year history of the survey.

 

“We have a seat at the strategic table, but that’s because we’ve earned it and we continue to earn it every day and raise the bar on what we can contribute,” said Hank Lucas, head of creative services at global life sciences organization MilliporeSigma.

 

Lucas was one of five outside experts who contributed written analysis about the survey’s findings to the report.

 

“We’re not just here to make some pretty stuff,” he said. “Tell us what you’re trying to achieve and let us help you move the needle.”

 

2. Creative Problem-Solving and Adaptability Were Crucial to Remote Work

 

In subsequent questions, respondents were more precise about the specific resource constraints presented as the pandemic unfolded. While 58% said their workloads had increased, about one-third said their teams experienced layoffs and furloughs. In addition, another 31% faced budget cuts which eliminated some of the technology tools that facilitate the creative process.

 

Despite the adversity, creatives rose to the occasion and brought their problem-solving talents and adaptability to bear. Most creatives (57%) claimed they “became more productive” despite cuts to budget and staff. Another two-thirds of respondents learned new skills such as video, livestreaming and podcasting, all of which proved pivotal to business continuity during remote work.

 

The resource constraints may have also prompted creative and marketing leaders to rethink the in-housing trend—that is, bringing design talent and work in-house rather than using external agencies—that’s unfolded in recent years.

 

While in-house creative teams still manage much of the work, the majority (86%) reported that they currently partner with agencies and freelancers. Further, in 2021 about one-third of teams are planning to increase the work they send to outside resources. This creates new opportunities and demands for tools and processes for collaboration.

 

When prompted why they hire outside agencies, respondents stated that their top reason was in order to access specialized skills (64%). Subsequent responses were a need for increased capacity (44%), assistance with strategy development (24%) and quicker completion of work (20%).

 

“The beauty of working with freelancers is that you don’t have to go through this whole hiring and onboarding process,” says April Koenig, founder and CEO of Creatives on Call. “You can find people who have the targeted skill sets that you need and get them in and get the work done quickly.”

 

She notes that approach may also help with fatigue and burnout, which have become critical leadership issues over the past 12 months. “This really helps alleviate some of the physical and emotional pressure that teams face when the organization is so reliant on them,” she says.

 

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