Category Archives: Marketing

8 agency leaders divulge the most pressing issues facing their business—and how they’re navigating them

The 4As hosted a roundtable with Ad Age and seven industry leaders from holding companies and independent agencies at Advertising Week New York to discuss some of the most pressing issues facing executives today.

Lindsay Rittenhouse reported that the roundtable included a lineup of executives spanning a wide range of roles and companies: 4As CEO Justin Thomas-Copeland; Stacey Hightower, CEO of Omnicom Specialty Marketing Group; Frances Webster, CEO of independent agency Walrus; Tracey Faux-Pattani, CEO of independent shop Butler, Shine, Stern & Partners; Chris Foster, CEO of Omnicom Public Relations Group; Ian Grody, chief creative officer of independent shop Giant Spoon; Joe Baratelli, executive VP and chief creative officer of independent agency RPA; and Nada Bradbury, CEO of Ad-ID, which sets a standard for the industry to identify advertising assets across all media.

These leaders discussed a wide range of topics, including how they are using AI in their day-to-day; how they are driving value in their agencies; the means to stand out in an increasingly crowded market; and what talent they are hiring.

Some takeaways from the conversation:

How agency leaders are using AI

Webster said Walrus is using AI to respond to an “RFI right now … it’s helping us with upfront strategy and segmentation.”

“It’s like the internet from the ‘90s, you’ve got to surf the wave and you can’t have a two-year plan,” she said. “It’s a three-month plan or a six-month plan. But if you’re not engaging with it, you’re out.”

Hightower said Omnicom Specialty Marketing Group has been using AI in Europe “for quite some time.” He said the agency created a call center that has been using AI to speak with customers who dial in on branded hotlines. It’s also now bringing internal efficiencies. For example, Omnicom Specialty Marketing Group uses AI to sift through resumes.

“We do probably 5,000, on average, hires a year in Europe … We can’t get to every resume that comes into our inbox,” Hightower said.

“We’re an indie shop, so we’re bootstrapping everything,” Baratelli said. “We’re using it around the stuff no one wants to do, reporting, scoping.”

The conversation came on the heels of Madison Logic releasing new research from a Harris Interactive survey of more than 300 business-to-business marketing leaders. It found that three in four of those surveyed believe the future of advertising will be defined by AI-driven creative processes (73%) in the next five years. Two in three of those surveyed predicted personalization at scale and immersive advertising (66% each) will become more prevalent, and 84% believe traditional advertising will be dead by 2030.

Still, all of the executives agreed that advertising is a relationship business and nothing will change that.

“It’s important to point out that these are all really responsible uses of AI,” Ad-ID’s Bradbury said. “What we are seeing on our side is folks trying to understand the various uses of AI. So everybody does all this great work [and] we’re getting calls saying, ‘Can you help verify this for me? Is this a product that came out of an agency? There’s this other layer that you just can’t control [AI] that we need to start to wrap our arms around it.”

Strategists are in demand

AdAge asked what jobs are most in demand right now and strategy was the one definitive.

Faux-Pattani said BSSP is always on the hunt for great strategists, but noted that the shop sometimes struggles to find truly top candidates in that space. She said curiosity is always needed in that role, but the agency has had a hard time finding candidates who have curiosity that is “intuitive” versus “data curiosity.”

The strategy role is also shifting and putting more pressure on professionals in those roles.

Since clients are buying more “connected solutions,” agencies need strategies to be adept in everything from “commerce to brand, to media, to analytics, to creative understanding,” Thomas-Copeland said. “I don’t know any strategies that can do all of those things really well. And then at the same time in the room there was a call for strategy as a function to be front-of-house with clients. So suddenly they’re in a new environment.”

Webster argued that strategists and account people now have to “battle together … as an account strategist, you really need to understand your client’s business much better than they do.”

Hunting for new business opportunities

Most of the executives said there is a lot of opportunity to win new pieces of business, but they are far-ranging in size. Industry and agency leaders also have to be strategic in deciding what accounts to go after. 

Health care agency reviews are on the rise, for example, and Faux-Pattani said she sees a lot more “emerging brands” looking to hire shops right now.

In terms of the boon in health care agency reviews, Thomas-Copeland said that category has always been more “resilient” to macroeconomic factors. Still, 4As agency members have told the organization that even within health care marketing, “projects are not being solidified … in terms of planning and commitments, there’s a bit less of that,” he said.

Thomas-Copeland said agencies are having to place “their bets on where they’re going to look for opportunity, and trying to get really good at judging what is an opportunity that looks like it has some longevity, versus the one-and-done.”

“We’ve been very selective over the past 18 months or so in terms of the clients that we pursue from a business perspective and it’s worked,” Giant Spoon’s Grody said. “Over the last six months, we’ve won 67% of our pitches. The reason is we go after fewer, bigger, better and then we find smaller clients where we see that profound growth potential.”

Webster said Walrus has had success going after emerging brands that have reached $200 million to $400 million in revenue and are “ready to spend. They’re either getting ready for an IPO or sale, or they’ve just sold and need to show return on that investment,” she said.

For Omnicom Public Relations Group, Foster said it’s a much different situation.

“We will probably chase 2,500 RFPs in the course of a year,” he said. “We’re doing 100 or so a week as a network, if not more. The deal flow is very different in PR than advertising and media … in Europe, I’m seeing competitive consolidation in the marketplace, and so the deal sizes are small because there’s just a lot more competition.”

How to stand out in a crowded market

Faux-Pattani said she’s starting to see more intimate pitches with two or three competing shops, versus somewhere between four and six, which she welcomes. She said she sometimes will turn down a pitch if there are too many shops vying for the account.

That might be good for the agencies invited to pitch, but that means there are even fewer opportunities to get a foot in the door. The executives discussed how they are standing out in an increasingly overcrowded market that sees new agencies popping up seemingly every day to compete with holding company shops and independents alike.

“There are 14,000 agencies out there,” Webster said, making it more pertinent to understand your niche and where it makes sense for you to show up as an agency. Walrus, she said, goes after the opportunities it wants, rather than waiting for them.

“We have a robust sales department, PR program and outreach program,” she said. “For these smaller pieces of business, too, it’s much easier to hunt—to prospect, build, identify opportunities and make relationships, so we’re not actually having to go into a pitch. We close a lot of business that way.”

Hightower said Omnicom Specialty Marketing Group promotes itself through “product innovation and storytelling.”

“In Europe, we will pitch a suite of modalities, so we’ll say, ‘Give us your budget and we’ll figure out the best way to implement your spend across a number of modalities,” he said. “That has resonated well in that marketplace. In the U.S., it’s been through technology, building platforms where we are able to acquire data about the client, about their value chain, and then providing them feedback that can help them reduce costs and get more bang for their buck.”

Despite the conservative backlash to diversity initiatives, the executives said they remain committed.

The state of DEI

“From a 4As standpoint, the focus will continue to be on inclusive teams, and inclusive teams are great for business, they’re great for being an economic multiplier, they’re great for brands being much more in tune with the market,” Thomas-Copeland said.

Webster reiterated that point, saying companies with diverse boards and teams outperform those that are not.

“We’ve always been committed to inclusivity,” Grody said. “We remain committed to inclusivity. Nothing has changed.”

Hopefully making a ruckus, one blog post at a time!

Be sure to check out my other blog, Joe’s Journey, for selected short stories and personal insights on life and its detours.

Ideas, not AI, will decide who survives in 2030

In a world where everything can be personalized and optimized, there’s only one true differentiator left: ideas. (Adobe Stock)

AI will undoubtedly shrink the marketing services industry. Or so that’s the opinion of industry paper Ad Age via author Barry Lowenthal in a recent piece a few weeks back. Thought it worthwhile to share again especially to those of you who may not have seen it yet.

Many of the functions agencies are paid for today—targeting, media planning, asset versioning — are already being handled faster and cheaper by machines.

Yet the most successful agencies in 2030 won’t be those with the biggest AI budgets; they’ll be the ones still capable of original thought.

Since the explosion of generative AI, holding companies have raced to future-proof themselves, pouring hundreds of millions of dollars into the technology. They’ve hired engineers, signed vendor deals and built proprietary tools. The logic is that automation improves margins by enabling more work to be produced with less overhead, and it’s attractive to clients.

But here’s the problem: Everyone is doing the same thing.

AI platforms might look different, but they’re powered by the same foundation—similar models, trained on similar data, offering similar outputs.

AI is a great equalizer. While early investment and enterprise deals offer short-term advantages, the tools are ultimately accessible to all. As technology becomes commodified, there’s only one true differentiator left: ideas.

In a world where everything can be personalized and optimized—where every ad element, from celebrity to color palette to music cue, is engineered for conversion—what cuts through is the unexpected.

Zany, emotional, human ideas. The kinds that make people laugh out loud, tear up or text a friend because it hit a nerve. The kind no algorithm can predict because they come from life experience, not data.

Those ideas aren’t born from prompts or dashboards, but from humans living messy, interesting lives—wandering museums, walking unfamiliar streets, swapping stories at a dive bar.

The agencies that stay relevant in an AI era will be the ones that protect this kind of cultural immersion. They’ll hire for life experience, not just technical literacy. They’ll measure inspiration like they do performance, instead of grinding their teams into creative exhaustion. They’ll reward originality over speed and efficiency. 

If the goal is to survive the next five years, curiosity and creative instinct must be treated as core competencies.

That means rethinking workflows to allow time for discovery, not just delivery. It means protecting those unproductive long walks and deep rabbit holes.

The payoff won’t always show up neatly in a dashboard, so it will be a challenging pitch to the CFO. But in a world where AI devours everything else agencies in once thought made them valuable, it’s the only bet worth making.

That’s the future. And no, you can’t buy it; you have to nurture it.

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I agree with Mr. Lowenthal, original thought leading to creatively inspired ideas will and must lead the way. I’ve been involved in this business for several decades and I realize that the industry has turned into a young person’s game. Most have grown up with AI and consider it the “standard.” That is unfortunate. It still must be considered a tool in the work belt of the creative person who’s developing the idea. It can’t be used as the end-all. That is unless sameness is one’s idea of creative thought.

Hopefully making a ruckus, one blog post at a time!

Be sure to check out my other blog, Joe’s Journey, for selected short stories and personal insights on life and its detours.

Brands should align data and creative from the start

Adobe Stock

An unlikely pairing some would surmise but they’re actually made for each other. In another of various selected articles from AdAge, this article I read recently by Matt Kaupa discusses how best for brands to align data with creative and do so from the beginning. Developing and studying one or the other separately won’t do any good.

At first glance, “data” and “creative” feel like opposites. One loves structure, the other color. One obsesses over decimal points, the other ellipses. But when they team up, the results can be surprising. And the best work happens when they collaborate from the start—not when data shows up at the end to judge. Here’s how to get there.

Don’t wait until after launch

Too often, data gets invited to the party only after a campaign is out in the world. At that point, it’s just there to grade the work, not shape it. Data and creative are two ingredients in the same dish. If you taste the soup only after it’s served, you can complain about the flavor—but you missed your shot to add the seasoning.

Strategy: Bring analysts into the creative kickoff. Audience insights—demographics, psychographics, behaviors, even reactions to past campaigns—can shape tone, format and story direction from day one. If you want to measure success, then why wouldn’t measurement help guide the strategy?

Example: Want to talk to busy moms in Charlotte? Don’t guess. See what they actually engage with at 10 p.m. Trying to position a brand as “premium” but still “relatable”? Let sentiment data show the words they use—not the words you wish they used.

Speak in the audience’s words

Every brand has its own vocabulary, but if your audience doesn’t speak that language, you’re basically shouting into the void. It doesn’t matter how clever your copy is if no one understands it—or worse, if it feels out of touch.

Strategy: Pull top organic search terms and social comments into the copy deck. Use their words, not yours.

Example: In industries like health care or finance, expert language doesn’t always translate. Otolaryngology? That’s just an ENT.

Don’t ignore A/B test losers

Everyone loves a winner, but the losing versions of a campaign are often way more interesting. They show you where instincts clashed with reality—and that tension is where new ideas live.

Strategy: Treat every test as a learning lab, not just a scoreboard. Every version has a story to tell—whether it’s what to do, or what to avoid.

Example: Sometimes insights come from a single weird data blip. Why did that version spike in Wisconsin? It didn’t have anything to do with cheese—or overrated football teams (skol!).

Let dashboards tell a story

Dashboards don’t have to be painful. But let’s be honest: They usually are. They’re dense, ugly and built for people who already live and breathe numbers. For everyone else? They’re more like a punishment than a resource.

Strategy: Co-build reporting visuals with designers so your dashboards are as compelling as your campaigns. When data looks like a story, people actually use it. Also, dummy-proof your insights: structure data and visuals in a way that reduces the number of assumptions—especially wrong ones—that your audience has to make.

Example: Imagine if your media dashboard looked less like a spreadsheet exploded and more like an infographic—highlighting trends, telling a narrative, and pulling out the “so what” at a glance. One client stopped ignoring their reports entirely once we reframed their monthly dashboard like a campaign storyboard. Suddenly, the CFO wasn’t just tolerating the data—he was quoting it in meetings.

Flip feedback into fuel

Brands collect mountains of feedback but rarely use it for anything more than “good job” or “try again.” What if, instead of treating it like a report card, you treated it like raw material? Customers are basically writing copy for you every day.

Strategy: Use real-time listening tools to turn survey responses or social reactions into iterative campaign content.

Example: Imagine a spot stitched together directly from customer feedback. Or a campaign whose copy comes entirely from what people are saying online.

Wrap smarter

When the campaign’s over, most people move on to the next thing. But the wrap-up is where the hidden treasure lives. Go beyond “what performed” and dig into why—because those answers set you up for the next win.

Strategy: Cluster analysis can reveal new audience segments. Performance patterns can challenge assumptions. Maybe Gen Z does like long-form after all—just not when you lead with product shots.

Data shouldn’t chase creative, and creative shouldn’t wait for data. The smartest work happens when both teams co-own the problem from day one. Remember that data isn’t just numbers. Just as we need to speak our audience’s language, we also need to speak the creatives’ language. Incorporate qualitative data—social comments, organic searches, reviews, surveys—to make sure we don’t lose the forest for the numbers.

Hopefully making a ruckus, one blog post at a time!

Be sure to check out my other blog, Joe’s Journey, for selected short stories and personal insights on life and its detours.

Will branded experiences outperform ads by 2030?

Some say yes but CMOs are still chasing ads while consumers crave something beyond a screen. I recently ran across an article in AdAge about this and thought it worthwhile to pass on. Seems like the industry is changing right before our eyes. It’s difficult to keep up let alone try to figure out where it’s headed years from now. Hopefully this article will clarify some of the mystery.

The rules of attention have changed. Ads cost more than ever but work less than ever. People are paying to skip, block or scroll right past them. But experiences? They’re lining up for those and sometimes paying to get in.

Look at Lollapalooza, Coachella or the US Open, where the brands aren’t a backdrop, they’re part of the headline. Festivals and big cultural moments aren’t just about music or sports anymore; they’re about the branded experiences people talk about long after the event ends.

The disconnect is clear. Netflix has 247 million subscribers paying to avoid ads. Spotify Premium has 220 million doing the same. Every one of those subscriptions is a consumer saying: “My attention is valuable enough that I’ll pay to protect it.” Yet advertisers keep pouring money into channels people are actively opting out of. That’s not a strategy; that’s a slow leak.

Meanwhile, experiential is thriving. The category grew 10.5% last year to $128 billion. Why? Because instead of interrupting what people want, it is what people want. A great branded experience doubles as entertainment, content and memory. It creates emotion, builds loyalty and turns people into advocates.

Vibrant Urban Pop-Up Storefront Transforms Cityscape with Interactive Marketing and Philanthropy – Adobe Stock

Younger consumers are driving this shift fastest. They don’t just want to sit back and watch a brand throw messages at them. They want to take part, contribute, belong. Creator culture proves it, and experiential is the live version of that same energy.

Action above ads. Experience above everything. The brands that win are the ones that stop interrupting what people care about and become what people care about.

The shift is already happening. The only question is: Will you lead it, or watch it pass you by?

Well?

Hopefully making a ruckus, one blog post at a time!

Be sure to check out my other blog, Joe’s Journey, for selected short stories and personal insights on life and its detours.

Advertising Ethics Must Become a Core Creative Capability

Ethics. A word that is at times used too little because most people don’t think ethics exists any longer. It has been said that a man or woman is not truly whole if he or she does not possess ethical behavior within. It’s has become painfully obvious that some of us don’t. That’s sad.

It’s particularly troubling in marketing and advertising. For years those industries, especially advertising, had a lower ethics image than used car salesmen. Fortunately, that image is not as bad as it was. Today’s environment and enhanced creativity has increased the need for a true belief and practice of ethical behavior in what the industry puts forth to the consumer.

The following article is a good dissertation on the importance of ethics in advertising and its crucial need when developing creativity.

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If the world’s most prestigious stage for creativity can be gamed, what does that say about the structures behind the stories we tell?

There are still advertising professionals who treat ethics as something to call in after the crash, never to integrate into the system. 

The Cannes Lions cheating scandal has exposed a fracture at the heart of advertising: a growing contradiction between the public ideals that the advertising industry promotes and the problematic business behaviors behind the scenes.

In the advertising industry, we like to think of ourselves as storytellers. But in truth, we are choice architects. We shape how people see, feel and decide, often invisibly, powerfully and at scale. That is a position of enormous influence, and it carries a moral impact.

As legal scholar Cass Sunstein has long argued, even small nudges can have major consequences. What we design into our messaging, the defaults, the frames and the incentives, can improve lives or quietly exploit them. In advertising, as in public policy, how we shape choice matters as much as what we say.

Yet, astonishingly, there are still advertising professionals who treat ethics like outsourced IT support: something to call in after the crash, never to integrate into the system.

This is not just shortsighted. It’s reckless. Ethics is not a bolt-on; it is the foundation. No trust, no transaction. Ethics cannot be outsourced; it must be embedded into every campaign as a priority capability.

The ethical advantage

Advertising thrives when people believe in it. Yet today, surveys show consumer trust in advertising hovering near historic lows. Greenwashing, data misuse and AI-manipulated content have all made audiences wary of what they see. Worse, new entrants to the profession increasingly ask: Does this industry reflect my values?

The answer must be yes. But only if we earn it.

Ethical advertising isn’t a compliance checkbox; it’s a design choice. And it can be a competitive edge. Agencies and brands that adopt clear ethical standards, disclose targeting criteria, evidence-backed sustainability claims and consent-based personalization are not only preempting legal risk, but signaling integrity. And integrity is sticky.

Consumers, employees, shareholders and customers all want to work with firms they can trust. That trust must be built by actions, not taglines.

The role of learning and professional development

Ethical decision-making in advertising isn’t instinctive; it’s learned. As the landscape evolves, so too must the frameworks and training that guide professionals in the field. We are entering an era where fluency in ethical reasoning is as essential as creative talent or data literacy. This is the professional norm in law, finance, medicine, architecture, engineering, real estate and most other major professions.

That’s why continuous learning matters. Whether you’re navigating consent-based data use, sustainability claims or AI-generated content, knowing how to assess what’s fair, transparent and responsible requires both study and structure. Ethical practice is not just a matter of personal judgment; it’s a professional discipline. 

What comes next

Ethical practice doesn’t constrain creativity; it liberates it. When boundaries are clear and trust is high, bold ideas flourish. When young professionals believe they’re part of something credible, they stay. And when clients see ethics as a lever, not a liability, better work gets made.

The Institute for Advertising Ethics is an organization that spearheads ethical standards in education of our profession. I am a founding member and firmly believe in the continued development of the professionals in our industry. Ethics is a standard of practice we dare not let go to the wayside. After all, excellence in creativity is at stake, along with our reputation as practitioners of the industry.

‘AI Will Not Save Advertising’ – Apple’s Tor Myhren

The marketing leader opened Cannes Lions by arguing for human craft as the industry’s superpower.


“There’s no AI more capable of making us feel than the human mind,” Myhren told Cannes Lions attendees. (Tim Nudd/Ad Age)

This is the week of the Cannes Creativity Festival in Cannes, France, which some of you are aware. As such, commentary and opinions on the global advertising and creative community are being espoused far and wide. This blog shares some of that with you like this piece from BRITTANEY KIEFER. Brittaney is Adweek’s creative editor based in London.

Like advertisers from Coca-Cola to Google, Apple has previously caught backlash for seemingly elevating technology’s power above human creativity. 

But on the first day of Cannes Lions, Apple marketing leader Tor Myhren made a case for human creativity as the industry’s savior and superpower.  

Like last year, AI will likely be a hot topic at Cannes Lions. There’s both good news and bad news when it comes to AI, according to Myhren, vice president of marketing communications at Apple, which is Cannes Lions’ 2025 Creative Marketer of the Year. 

“The good news is AI is not going to kill advertising,” Myhren said on stage Monday. “The bad news is AI is not going to save advertising. We’ve got to save ourselves, by believing in what’s always made this industry special: human creativity.”

Will Creators Be the Future of Cannes Creativity?

Apple has long been a creatively esteemed brand, so Myhren’s talk drew a large crowd. But his comments were also notable after the company drew backlash last year for its “Crush” ad, which depicted a hydraulic press flattening artistic objects such as musical instruments, paint cans, and a camera.

Some critics called the ad “soul-crushing” for its portrayal of the destruction of creative tools, and it tapped into creative people’s fear about how tech like AI could jeopardize their professions. Myrhen apologized for “Crush” at the time, saying, “We missed the mark.”

In his Cannes remarks, Myrhen shifted the focus away from technology to the human talent at the heart of the industry. “Human touch is our superpower,” he said. “It’s the secret to building long-term brand love.”

For those still fearful about AI’s potential destructive power, Myhren ended his speech with a call to action: “AI will ride shotgun and be the best creative partner this industry has ever seen,” he said. “But we’ve got to drive.”

Hopefully making a ruckus, one blog post at a time

Be sure to check out my other blog, Joe’s Journey, for selected short stories and personal insights on life and its detours.

How Effective Can Creativity Be In The Age of AI?

The advertising industry has seen beaucoup changes over the past few years. One recent change that is sweeping the ad scene is Artificial Intelligence or AI for short. We’re still grappling with it.

Man and AI robot waiting for a job interview: AI vs human competition Credit: Adobe Stock

With this in mind, I came across an article written by the Op-Ed Contributor of MediaPost, Manjiry Tamhane, who sheds a fairly comprehensive take on AI and how best to understand it and cope with it to enhance our creativity and, in turn, our marketing and advertising. It’s a bit of a long read but worth it.

Writes Manjiry . . .

The marketing landscape is undergoing a seismic shift. The rise of artificial intelligence (AI) is not just transforming how brands engage with consumers—it’s revolutionising how we measure, optimise, and ultimately prove the value of creativity itself. For marketers eager to demonstrate the tangible impact of their creative work on sales, AI-powered measurement techniques offer an unprecedented opportunity.

This is an exciting, future-focused moment for our industry. Creativity has always been at the heart of effective marketing, but now, thanks to AI, we can finally unlock its full commercial potential with scientific precision.

Why Creative Effectiveness Is More Important Than Ever

In a world where consumers are bombarded by thousands of messages every day, creativity is what cuts through the noise. It shapes perceptions, drives engagement, and builds lasting brand equity. However while media optimisation—deciding where and when to place messages—has long been a focus, it’s increasingly clear that creative quality is just as critical. In fact, research from the Institute of Practitioners in Advertising (IPA) suggests that up to 49% of a campaign’s sales uplift can be attributed to creativity.

Yet, for years, measuring the true impact of creative ideas and executions has been notoriously difficult. Marketers have often relied on intuition, anecdotal evidence, or basic metrics such as impressions and click-through rates. While tools like ad recall surveys, focus groups, and creative awards offer some insight, these methods frequently fall short of capturing the full contribution of creativity to business outcomes. Traditional measures tend to overlook how creative quality drives emotional engagement, brand equity, and importantly, sales impact. 

Enter AI. With the advent of advanced data analytics and machine learning, we now have the tools to decode what makes creative work effective—and, crucially, to link it directly to sales performance. 

The Evolution of AI in Marketing: From Data Mining to Generative Models

To appreciate the transformative power of AI, it’s worth reflecting on how far we’ve come. In the 1990s, AI in marketing was largely limited to rule-based systems—useful for direct marketing, credit scoring, and basic customer segmentation. The 2000s saw the rise of machine learning and web analytics, enabling marketers to understand online behaviour in new ways. 

The 2010s ushered in the era of deep learning and personalisation. AI could now analyse unstructured data—images, text, even video—at scale, powering everything from chatbots to personalised recommendations. Fast forward to today, and generative AI models like ChatGPT, Gemini, and Llama are producing compelling copy, visuals, and even video content tailored to specific audiences and platforms. 

What’s changed most dramatically is speed and scale. Since 2010, the cost of computing power has plummeted, while the volume of global data has exploded. This abundance of data fuels ever more sophisticated AI systems, capable of processing information and generating insights in real time. While AI has enabled marketers to analyse vast datasets and uncover patterns, we are now entering an era defined by ‘agentic AI’—artificial intelligence systems that can act with autonomy and initiative. These AI agents are capable of proactively managing tasks, making decisions, and optimising campaigns in real time. 

For marketers, this means moving beyond hindsight (what happened) and insight (why it happened), to true foresight—predicting what will work best before campaigns even launch.

Cracking the Code: How AI Measures Creative Effectiveness 

So, how does AI help us truly understand the effectiveness of creative work?

The answer lies in the ability to analyse vast numbers of creative assets—across multiple channels, formats, and iterations—and extract the features that drive results. With agentic AI, intelligent agents can autonomously evaluate creative assets, identify high-performing elements, and recommend improvements, freeing up human teams to focus on strategy and ideation.

Here’s how next-generation AI-led techniques are transforming creative measurement:

1. Feature Importance

Machine learning models can automatically score each creative feature—be it a visual element, tone of voice, messaging, or format—against key business outcomes such as sales or brand lift. By connecting creative features to end-market measurement, marketers can pinpoint which elements have the greatest impact, and which may be holding back performance.

2. Feature Testing

With thousands of creative variations running across different channels, it’s impossible for humans to keep track of what works best. AI analyses past campaigns to identify which combinations of features consistently perform well. AI agents can continuously test and learn from past campaigns, autonomously adjusting parameters to find optimal combinations. This enables teams to establish rules and guidelines for future creative development, ensuring that each execution is built for success.

3. Predictive Modelling

Perhaps most excitingly, AI allows marketers to simulate and predict the likely performance of creative assets before they go live. If a particular advert underperformed, predictive modelling can reveal which features—if added or emphasised—would have boosted its impact. This empowers creative teams to experiment boldly, iterate rapidly, and optimise campaigns with confidence.

4. Content Recommendations

Advanced AI models don’t just diagnose problems—they prescribe solutions. By analysing patterns across successful campaigns, AI can recommend specific changes to creative content, such as introducing the brand name earlier in a video or adjusting the call-to-action for greater clarity. Crucially, these recommendations respect brand guidelines and ensure consistency across all touchpoints.

5. Visualising the Brand Space

AI can also map out the “creative execution space” for a brand and its competitors, revealing who owns which creative territories and where there may be opportunities for differentiation. For example, analysis of fast-food advertising in the US has shown how one brand’s creative approach began to encroach on another’s distinctive territory—insights that would be nearly impossible to glean manually.

AI Across the Funnel: Precision at Every Stage

While AI is transforming creative measurement, it’s important to remember that the fundamentals of marketing remain unchanged. At its core, marketing is about guiding customers through a journey—from awareness and consideration to conversion, retention, and advocacy. 

What’s changed is how AI enables us to execute each stage with unprecedented precision and agility: 

Top of Funnel: AI analyses massive datasets to segment audiences and optimise ad placements, maximising reach and impressions. 

Mid-Funnel: Personalisation engines ensure that potential customers see content tailored to their needs, while predictive analytics anticipate what information or incentives will move them closer to purchase.

Bottom of Funnel: AI streamlines the conversion process, optimising landing pages, personalising calls-to-action, and automating follow-ups.

Post-Conversion: AI-driven customer service tools provide instant support, while predictive models trigger retention strategies and suggest complementary products.

At every stage, AI helps marketers model key performance indicators (KPIs), attribute value accurately, and optimise investments for maximum growth. Crucially, it is creative that acts as the catalyst, moving consumers seamlessly through the funnel—from capturing attention at the awareness stage, to sparking interest and consideration, driving action at conversion, and fostering loyalty post-purchase. By harnessing AI to measure and refine creative effectiveness at each touchpoint, brands can ensure their messaging not only reaches the right audience but also resonates powerfully, guiding consumers along the journey and maximising the impact of every marketing investment.

Taking Action: How to Embrace the Future of Creative Measurement

To harness the full potential of AI-led creative effectiveness measurement, brands should consider the following actions:

  • Adopt a Data-Driven Mindset: Invest in AI-powered tools and talent to move from intuition to evidence-based creative strategies. Make data central to every decision.
  • Foster Experimentation: Encourage rapid testing and learning, using AI to simulate and refine creative concepts before launch. Create a culture where experimentation is celebrated and failure is seen as a step towards improvement. 
  • Align Creativity with Business Goals: Use AI insights to ensure every creative decision is linked to measurable sales impact, not just aesthetic appeal or awards.
  • Assess Organisational Readiness: Evaluate your organisation’s data, technology, and people to ensure you’re equipped for sustainable, AI-driven growth. Tools like the Marketing Impact Readiness Assessment (MIRA) can help benchmark your capabilities.
  • Prioritise Privacy and Ethics: As you embrace AI, ensure robust governance and transparency around data usage. Build trust with customers by being clear about how their data informs creative targeting and measurement.

A Bold New Era for Creative Effectiveness

AI isn’t just reshaping creative development—it’s redefining how we measure, optimise, and prove the value of creativity. However, the true power of this new era lies in the collaboration between human ingenuity and AI-driven insight. While AI brings speed, scale, and analytical precision, it is human creativity, intuition, and strategic thinking that inspire ideas, craft compelling narratives, and connect emotionally with audiences.

Credit: Adobe Stock

Brands that embrace these future-focused techniques—harnessing the best of both human talent and artificial intelligence—will lead the way, delivering campaigns that don’t just look great, but drive real business results. The future of creative effectiveness is bright, bold, and powered by a partnership between imagination and intelligence.

Now is the time to combine your team’s creative vision with the transformative capabilities of AI, creating marketing that inspires, engages, and delivers measurable growth. 

Are you ready to seize the opportunity? The next chapter of creative effectiveness starts now—with humans and AI working together.

What form that will take, who knows. One thing’s for sure; it’s the next stop on Creativity’s journey to persuasive excellence.

Hopefully making a ruckus, one blog post at a time!

Be sure to check out my other blog, Joe’s Journey, for selected short stories and personal insights on life and its detours.

Brands shy away from creative risk

Periodically I come across articles of interest that I want to share. Below is one such piece. It’s written by Aaron Baar and delves into the mindsets of marketers and their respective brands when it comes to taking risks. Given the current socio-political environment, it’s no wonder that companies are backing away from and giving second thought to creative risks. So, let’s get to it, shall we?

Among marketers, 63% are focused on short-term tactics rather than long-term brand building, up from 53% in 2023. Photo via Adobe Stock

Dive Brief:

  • Only 13% of brand marketers and creatives view their companies as “risk-friendly” when it comes to creativity, while 29% are highly risk averse, according to the 2025 State of Creativity report from Lions, which produces the annual Cannes Lions creativity festival.
  • The report, now in its fifth year, surveys more than 1,000 marketers and creatives around the world and includes qualitative information from one-on-one industry leaders. More than half of respondents (51%) said their customer insights are too weak to develop bold creative, and 57% said they struggle to react quickly to cultural moments. 
  • The survey also revealed that brands are increasingly focusing on short-term marketing activities, rather than long-term brand building. In the 2025 survey, nearly two-thirds (63%) of respondents said their brands were focusing on such tactics, up from 53% in 2023. 

Dive Insight:

Brand and agency executives are becoming more risk-averse when it comes to marketing creative, which could negatively impact growth, according to the largest creativity festival. Outside data cited in the report backs up the assertion that stronger creativity leads to better business results. Brands that take creative risks generate four times higher profit margins than those that don’t, per WARC and Kantar. Additionally, brands with an appetite for creative risk are 33% more likely to see long-term revenue growth, according to Deloitte.

The aversion to “creative risk-taking,” defined by the survey as “bold, unconventional ideas that challenge norms and engage audiences in unexpected ways,” boils down to issues marketers face like poor insights and an inability to respond to cultural moments quickly, per the report. 

With regard to insights, 51% of respondents said their ability to develop high-quality insights was poor or very poor. Conversely, only 13% said their ability was very good or excellent. The main barriers to developing quality insights were a lack of understanding and clarity as to what makes a good insight, not enough priority on insight development and insufficient time allocated to insight exploration. 

The report noted that strong agency-brand relationships and more diverse teams and methods yielded better, more actionable insights. Additionally, AI use also increased efficiency and reduced bias.

A lack of confidence in consumer insights is also leading to brands’ inability to respond to cultural moments. According to the report, 57% of brands struggle to react quickly when something happens, and only 12% rate their ability to do so as “excellent.” Other challenges include too many layers in the approval process and limited resources and investment. Recommendations include streamlining internal processes and shaping culture rather than chasing it.

Interesting take, wouldn’t you say? I’d be curious as to your take on this report and, given your perspectives, what comments you may have. Let me know, okay?

Hopefully making a ruckus, one blog post at a time!

Be sure to check out my other blog, Joe’s Journey, for selected short stories and personal insights on life and its detours.

Kick Start Your Creativity

Some times we all need a kick in the pants to get our creative juices to start flowing. Perhaps the attachments in this post will help in that regard. I wrote these years ago in preparation for some speaking engagements. Given their nature, I’d bet they’re still valid today.

Hopefully making a ruckus, one blog post at a time!

Be sure to check out my other blog, Joe’s Journey, for personal insights on life and its detours.

And, check out creative selections from ideasnmore.net.

Jolan tru!

 

Creativity: Key Driver to Profitability in B2B Advertising

In my continuing effort to share pertinent information regarding the value that creativity plays in today’s marketplace, I share the following interview from LinkedIn as it relates to business-to-business advertising.

As part of a multi-year partnership between LinkedIn and Cannes Lions, LinkedIn along with its think tank, the B2B Institute, worked with the Cannes Lions as a strategic thought partner to develop the Creative B2B Lions Awards. Below are excerpts from a LinkedIn interview with Tyrona Heath, Director of Marketing Engagement at LinkedIn’s B2B Institute. It is aimed at celebrating and championing B2B excellence to drive creativity and excitement amongst B2B brands, marketers, and advertisers.

Summary:

  • Creativity is a key driver of profitability in B2B marketing and plays a crucial role in building brand recognition, differentiation, and market share
  • B2B advertising is facing a crisis of creativity, with research showing that 75% of B2B ads receive a low effectiveness rating
  • B2B brand building has a massive untapped opportunity, with significant growth potential in the marketing services industry

When you talk about creativity in B2B, it can feel abstract. Can you explain it in a tangible and relatable way?

For a long time, people have associated B2B with purely business-related content, detached from the principles that influence decision-making. However, B2B content is consumed by human decision-makers who are influenced by the same factors as any other audience. Emotion, storytelling, music, characters, and persuasive techniques are all necessary in B2B to inspire decision-making. Ultimately, it’s about creating a memorable brand that stands out and drives effective outcomes, with creativity at the center.

Is B2B advertising facing a crisis of creativity? And if so, how did we get here?

In the case of B2B advertising, there is a significant opportunity for improvement. Research indicates that the majority of B2B ads lack memorability and effectiveness. According to an analysis with our creative effectiveness partner, System1, a staggering 75% of B2B ads received a low effectiveness rating of one star out of five. These ads failed to leave a lasting impression, effectively communicate the message, or evoke an emotional response. This means they were not effective in building brand awareness or generating a return on investment.

How do you sell the need for brand building and creativity to senior marketers or budget holders?

That’s a great question, and it relates to our previous discussion about marketing to the CFO. Ogilvy Rory Sutherland once compared discussing brand with a finance director to talking about the healing power of crystals to a head surgeon. To finance-focused individuals, brand discussions may come across as fluffy and irrelevant. The best ads are effective because they better encode an association in a buyer’s memory, and brand building is one of the most powerful levers for driving business growth by building memories. We need to shift our mindset to effectively communicate the connection and value of brand building and creativity.

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