Category Archives: Strategy

Ideas, not AI, will decide who survives in 2030

In a world where everything can be personalized and optimized, there’s only one true differentiator left: ideas. (Adobe Stock)

AI will undoubtedly shrink the marketing services industry. Or so that’s the opinion of industry paper Ad Age via author Barry Lowenthal in a recent piece a few weeks back. Thought it worthwhile to share again especially to those of you who may not have seen it yet.

Many of the functions agencies are paid for today—targeting, media planning, asset versioning — are already being handled faster and cheaper by machines.

Yet the most successful agencies in 2030 won’t be those with the biggest AI budgets; they’ll be the ones still capable of original thought.

Since the explosion of generative AI, holding companies have raced to future-proof themselves, pouring hundreds of millions of dollars into the technology. They’ve hired engineers, signed vendor deals and built proprietary tools. The logic is that automation improves margins by enabling more work to be produced with less overhead, and it’s attractive to clients.

But here’s the problem: Everyone is doing the same thing.

AI platforms might look different, but they’re powered by the same foundation—similar models, trained on similar data, offering similar outputs.

AI is a great equalizer. While early investment and enterprise deals offer short-term advantages, the tools are ultimately accessible to all. As technology becomes commodified, there’s only one true differentiator left: ideas.

In a world where everything can be personalized and optimized—where every ad element, from celebrity to color palette to music cue, is engineered for conversion—what cuts through is the unexpected.

Zany, emotional, human ideas. The kinds that make people laugh out loud, tear up or text a friend because it hit a nerve. The kind no algorithm can predict because they come from life experience, not data.

Those ideas aren’t born from prompts or dashboards, but from humans living messy, interesting lives—wandering museums, walking unfamiliar streets, swapping stories at a dive bar.

The agencies that stay relevant in an AI era will be the ones that protect this kind of cultural immersion. They’ll hire for life experience, not just technical literacy. They’ll measure inspiration like they do performance, instead of grinding their teams into creative exhaustion. They’ll reward originality over speed and efficiency. 

If the goal is to survive the next five years, curiosity and creative instinct must be treated as core competencies.

That means rethinking workflows to allow time for discovery, not just delivery. It means protecting those unproductive long walks and deep rabbit holes.

The payoff won’t always show up neatly in a dashboard, so it will be a challenging pitch to the CFO. But in a world where AI devours everything else agencies in once thought made them valuable, it’s the only bet worth making.

That’s the future. And no, you can’t buy it; you have to nurture it.

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I agree with Mr. Lowenthal, original thought leading to creatively inspired ideas will and must lead the way. I’ve been involved in this business for several decades and I realize that the industry has turned into a young person’s game. Most have grown up with AI and consider it the “standard.” That is unfortunate. It still must be considered a tool in the work belt of the creative person who’s developing the idea. It can’t be used as the end-all. That is unless sameness is one’s idea of creative thought.

Hopefully making a ruckus, one blog post at a time!

Be sure to check out my other blog, Joe’s Journey, for selected short stories and personal insights on life and its detours.

Brands should align data and creative from the start

Adobe Stock

An unlikely pairing some would surmise but they’re actually made for each other. In another of various selected articles from AdAge, this article I read recently by Matt Kaupa discusses how best for brands to align data with creative and do so from the beginning. Developing and studying one or the other separately won’t do any good.

At first glance, “data” and “creative” feel like opposites. One loves structure, the other color. One obsesses over decimal points, the other ellipses. But when they team up, the results can be surprising. And the best work happens when they collaborate from the start—not when data shows up at the end to judge. Here’s how to get there.

Don’t wait until after launch

Too often, data gets invited to the party only after a campaign is out in the world. At that point, it’s just there to grade the work, not shape it. Data and creative are two ingredients in the same dish. If you taste the soup only after it’s served, you can complain about the flavor—but you missed your shot to add the seasoning.

Strategy: Bring analysts into the creative kickoff. Audience insights—demographics, psychographics, behaviors, even reactions to past campaigns—can shape tone, format and story direction from day one. If you want to measure success, then why wouldn’t measurement help guide the strategy?

Example: Want to talk to busy moms in Charlotte? Don’t guess. See what they actually engage with at 10 p.m. Trying to position a brand as “premium” but still “relatable”? Let sentiment data show the words they use—not the words you wish they used.

Speak in the audience’s words

Every brand has its own vocabulary, but if your audience doesn’t speak that language, you’re basically shouting into the void. It doesn’t matter how clever your copy is if no one understands it—or worse, if it feels out of touch.

Strategy: Pull top organic search terms and social comments into the copy deck. Use their words, not yours.

Example: In industries like health care or finance, expert language doesn’t always translate. Otolaryngology? That’s just an ENT.

Don’t ignore A/B test losers

Everyone loves a winner, but the losing versions of a campaign are often way more interesting. They show you where instincts clashed with reality—and that tension is where new ideas live.

Strategy: Treat every test as a learning lab, not just a scoreboard. Every version has a story to tell—whether it’s what to do, or what to avoid.

Example: Sometimes insights come from a single weird data blip. Why did that version spike in Wisconsin? It didn’t have anything to do with cheese—or overrated football teams (skol!).

Let dashboards tell a story

Dashboards don’t have to be painful. But let’s be honest: They usually are. They’re dense, ugly and built for people who already live and breathe numbers. For everyone else? They’re more like a punishment than a resource.

Strategy: Co-build reporting visuals with designers so your dashboards are as compelling as your campaigns. When data looks like a story, people actually use it. Also, dummy-proof your insights: structure data and visuals in a way that reduces the number of assumptions—especially wrong ones—that your audience has to make.

Example: Imagine if your media dashboard looked less like a spreadsheet exploded and more like an infographic—highlighting trends, telling a narrative, and pulling out the “so what” at a glance. One client stopped ignoring their reports entirely once we reframed their monthly dashboard like a campaign storyboard. Suddenly, the CFO wasn’t just tolerating the data—he was quoting it in meetings.

Flip feedback into fuel

Brands collect mountains of feedback but rarely use it for anything more than “good job” or “try again.” What if, instead of treating it like a report card, you treated it like raw material? Customers are basically writing copy for you every day.

Strategy: Use real-time listening tools to turn survey responses or social reactions into iterative campaign content.

Example: Imagine a spot stitched together directly from customer feedback. Or a campaign whose copy comes entirely from what people are saying online.

Wrap smarter

When the campaign’s over, most people move on to the next thing. But the wrap-up is where the hidden treasure lives. Go beyond “what performed” and dig into why—because those answers set you up for the next win.

Strategy: Cluster analysis can reveal new audience segments. Performance patterns can challenge assumptions. Maybe Gen Z does like long-form after all—just not when you lead with product shots.

Data shouldn’t chase creative, and creative shouldn’t wait for data. The smartest work happens when both teams co-own the problem from day one. Remember that data isn’t just numbers. Just as we need to speak our audience’s language, we also need to speak the creatives’ language. Incorporate qualitative data—social comments, organic searches, reviews, surveys—to make sure we don’t lose the forest for the numbers.

Hopefully making a ruckus, one blog post at a time!

Be sure to check out my other blog, Joe’s Journey, for selected short stories and personal insights on life and its detours.

Creative ideas—not spreadsheets—drive long-term brand growth

In a recent edition of Ad Age I caught an interesting article posted by Jon Gibbs having to do with the importance of creative ideas to brand growth. I thought it appropriate enough to share it with you. So here goes . . . enjoy!

In today’s climate of shrinking budgets, AI automation and relentless pressure to prove ROI fast, marketers are increasingly forced to make creative decisions based on what’s measurable rather than what’s meaningful. Dashboards and spreadsheets dominate boardroom conversations. But metrics tell you only what has worked. Creativity shows you what could work.

That difference is critical. The most powerful growth doesn’t come from simply following the data; it comes from ideas bold enough to break new ground. Ideas that capture attention, stir emotion and become memorable. Safe decisions may feel efficient, but safe doesn’t build distinctiveness. Safe builds sameness. And sameness is a dangerous place for brands to be in a hyper-competitive, three-second-attention world.

Creativity is what gives brands an edge. It’s how you move from being seen to being remembered. In other words, when creativity leads, the numbers follow.

The problem is that creative ambition is often cut short by over-measurement. Distinctive ideas can feel unfamiliar at first, and unfamiliarity makes people uncomfortable in a test group. Measure too early, and you’re often just testing comfort levels, not long-term effectiveness. As a result, bold work gets diluted or dropped before it has the chance to breathe.

So how can leaders, whether running an agency or leading marketing inside a brand, protect creativity in a world ruled by metrics?

Trust your instincts

We often turn to measurement when we’re unsure about trusting our instincts. But instinct isn’t guesswork: it’s built on years of experience, consumer understanding and category knowledge. Leaders who know their brand and market well should feel confident backing that expertise when making decisions.

That doesn’t mean being reckless. It means recognising that the best creative decisions often come from people who understand the brand and its audience most deeply, not from what a spreadsheet says.

Protect the process

Great ideas take time to evolve. They need space to be explored, debated and refined. Forcing ideas through rapid testing cycles or rushed approval rounds is more likely to drown out the creative ideas in favor of safer ideas proven by metrics. Agency leaders should create an environment where their teams can push boundaries without the constant fear of metrics-based rejection early on. Brand leaders must give their agencies the space to explore, not demand instant metrics.

The world’s obsession with efficiency often makes this worse. Too many global brand decisions happen in 15-minute Teams calls with a yes or no verdict. That’s not enough time for the deeper conversations that sharpen ideas. Feedback loops matter; every time work is put on the table, the team learn more about each other’s insights and instincts. Cutting those discussions out cuts out a lot of that depth that drives strong creative ideas. 

Protecting the process also means resisting the urge to test too soon. The point of iterative feedback is to build confidence before the work goes in front of consumers; otherwise, you end up evaluating unfinished thinking.

Know when to hold your nerve

Almost every bold idea meets a moment of doubt. They’re supposed to feel novel or different. Leaders earn their value by having the conviction to back the work. If the strategy is sound, the team is experienced and the creative instinct is strong, that’s the time to stand by it. 

Brand campaigns that hold their nerve are usually the ones that people remember. Nike did this with its “So Win” Super Bowl return this year (after 27 years), which highlighted the rise of female athletes. Rather than celebrity cameos or quick laughs, it backed a cinematic, purpose-driven film, and the risk paid off with one of the most celebrated ads of the night.

Use metrics wisely

Metrics are essential for informing insight, for sense-checking later in the process and for guiding optimization once work is in market. But they shouldn’t dictate the earliest imaginative ideas, because those ideas need space to breathe. 

And not all research is equal. Too often, multimillion-dollar brand decisions hinge on the cheapest possible online focus group. Thirty people in a £500 panel should not determine the fate of a £25 million brand. Poor-quality research is worse than no research at all. Whether you’re commissioning research on the brand side or interpreting it on the agency side, resist the temptation to reduce decisions to the cheapest possible test.

Telstra’s recent stop-motion campaign, which scooped the Cannes Lions Film Craft Grand Prix, is a good example: 26 playful shorts that probably wouldn’t have survived an early focus group, but once in market, they resonated widely. It proves the value of creative originality.

Champion distinctiveness over novelty

Bold does not mean weird for weird’s sake. Distinctive ideas are rooted in what makes a brand unique. It amplifies personality, sharpens positioning and makes the brand easier to recall in buying moments. Leaders should push teams to be distinctive, not just different, by allowing space for imaginative thinking, while asking the right questions: what does the brand want to be known for? What makes it meaningfully different? How can creativity make that difference visible and memorable?

Too many people today have become conditioned to believe that what can be measured is what matters most, but agency and brand leaders need to show that the truth is the opposite. What matters most often can’t be fully measured in advance. 

The campaigns that thrive will be the ones with leaders who defend creativity against premature measurement, holding their nerve when bold ideas feel risky, and treating creativity as the most important driver of growth.

Hopefully making a ruckus, one blog post at a time!

Be sure to check out my other blog, Joe’s Journey, for selected short stories and personal insights on life and its detours.

Big Ideas Don’t Always Equal Better

I recently came across an article about generating ideas and the belief that generating the Big Idea will produce the Best Idea. This isn’t necessarily so, as the article points out. Also, the Big Idea isn’t, and rarely is, the Best Idea.

Arriving at the Big Idea is usually the end result of utilizing one of several exercises. When one settles on the Big One, several smaller ideas have usually already been introduced. Don’t discard these. They might yet be useful even if leading into a different angle. This is where due diligence comes into play. But, I digress; this is the subject of a different blog post.

Now, about that article by Ahab Nimry . . .“Big Idea” is often a misnomer. Big Ideas can actually be small ideas, and most of the best ones are. They do not necessarily point to unique selling propositions (USPs), but rather single out a small aspect of what a brand does and elevate it. Such an approach works in many categories, from the probably insignificant additives in brand name gasoline to the distinctive but largely unused camera features in cell phones. But when treated with creativity and ingenuity, they can become touchstones for a brand that symbolizes far more. 

One of the best campaigns is All State’s “Mayhem.” In the spots, Mayhem is a middle-aged man who acts out likely causes of chaos. Sometimes he’s a teenager distracting you with social media, other times he’s the latest hashtag campaign or even a dopey, former frat boy who ruins a wedding. Typically, he intervenes in the lives of ordinary people, resulting in crashed cars, smashed windows, and destroyed dreams. At the end of each commercial, he explains that if you have discount insurance rather than All State, you might have to pay for it all yourself.

While the commercials are humorous, the concept is not unique to the company. Protecting against the results of random mayhem is what insurance companies do. All State has merely taken a creative approach to an ordinary function of every company in its category. Of course, this process is much easier said than done.  

Start with (and reject) the first big idea

When you look at a brief, it’s a good idea to take careful note of the first idea that springs to mind. The really obvious one. The amusement park with the happy family. The extreme ski resort with someone doing a backflip off of a jump. The cruise ship with a gorgeous model emerging from a crystal-clear pool. Identify this idea as quickly as possible because it’s exactly what you don’t want to do. 

Continue reading →

Story is Still King in the Creative World. Here’s Why.

Whether it’s on TikTok, Twitter or television, storytelling is at the heart of advertising. Recently, storytelling mixing with creativity found its way into my inbox. I thought it appropriate to share here, on my creativity blog.

Margaret McGovern, Executive Creative Director of Boathouse, examines the key aspects of an engaging story. 

Heading into a new year always prompts questions: What’s new? What’s trending? What digital platform has risen to the top?

And there’s a lot; from vertical format to generative AI. And shorter… everything keeps getting shorter. Six seconds! How can you capture someone’s attention in six seconds in a compelling way, and without sound? 

Plus, it’s hard to predict anything anymore. From the rise of TikTok and the creation of the metaverse, to whatever is going on at Twitter, it’s all up for grabs. But, if there’s anything all of this change has shown, it’s that storytelling will be front and center because it’s the one thing that ties it all together

We still have a long way to go 

What we are seeing is a rise in inclusivity and equity. Voices that have been marginalized in film-making, and in all creative fields, are finally being heard. These inequities are finally shifting and trending in the right direction. Toy companies are removing gender labels, fashion brands are embracing a non-binary world, welcoming anyone to wear their clothes. My hope that this uptick in acceptance and inclusivity of truly all voices continues.

The metaverse is trying to TikTok its way into the hearts and minds of Gen Z and the generation that comes after that or, basically, pretty much anyone who will pay attention to it. There will always be a new digital stage to perform on but one thing will remain the same, the extraordinary power of telling a great story. Be cutting edge, create something we haven’t seen before, put it on a platform we are just starting to understand but, without a story, it all falls apart. 

We are in the business of capturing hearts and minds. It is our job to meaningfully connect people, brands, products and culture. Storytelling will always be front and center, it’s the one thing that ties it and us all together. Without a story, we come up short.

Narrative and storytelling

If a story is compelling, delivers on a universal truth or just makes us laugh or smile for six seconds, then it is a great story and will result in quality creative work, regardless of whether it has been shot on a phone, in someone’s dining room, or by a film crew of 30 people with a six-figure budget.

Never has it been more important to stick to the core of storytelling to help work stand out amid the proliferation of video. The world is full of video; we are living in self-created and curated bubbles and consuming more video content than ever before. But there is a reason for this; it drives engagement like nothing else. 

However, attention is a limited resource, and we need to get the right message in front of the right consumer at the right time. Media is fragmented and attention is at a deficit. Narrative pulls it all together and lets us focus on what story needs to be told, when and where. Plus, AI is helping us understand what’s out there, what is working, and why.

New ways to tell essential stories

The pandemic taught us that stories can be shot on smartphones, or even filmed over Zoom. Who would have thought that a Zoom-created commercial would ever be a thing? But, however they were captured, riveting stories emerged, tapping into universal experiences shared by all of us. This approach to film-making, doing whatever it took to tell a story, helped to revolutionize and re-imagine the standards for quality content the industry had created. And the consumers came along with open minds, willing to engage, watch, digest.

Probably key to this work created in serious times was the notion of authenticity, and it has increasingly become an important component of marketing. Content that is too slick or too branded will be dismissed. The savvy consumer knows when they are being played and information needs to be imparted in a clear, concise manner. Messages can be entertaining and humorous, but most of all they should simply be human. We humans fall for humanity every time and we use story to understand our world and all that happens in it. Authentic storytelling, inclusive of all voices, is what we need in the politically charged, troubled and climate-challenged world we live in. 

The opportunity for creativity and storytelling has never been greater. Our digital, always-on culture means we are consuming content at breakneck speed, which means there are countless opportunities to make powerful work that connects between brands and their audiences. Contrast this with the way work was created 25 years ago, when brands had such limited channels and opportunities, and 2023 is looking pretty good.

While brands may have countless opportunities, as Margaret points out, they also have more competition and more eyes and ears among which they must travel. Bud Light is finding that to be true as they endeavor to change the transgender story to a story much more positive. Today’s storytelling mixed with the right amount of creativity can make for a rather nice  and appetizing recipe. Bon appetite!
 
 

Hopefully making a ruckus, one blog post at a time!

Be sure to check out my other blog, Joe’s Journey, for personal insights on life and its detours.

And, check out creative selections from my website.

Jolan tru!

 

Artificial Intelligence: A Blessing or Curse?

Artificial Intelligence or AI should have creative people concerned for their jobs, right? Umm, not so fast or at least not yet. Alex Collmer, CEO and Founder of VidMob believes that, without humans, AI could not be creatively effective. But, by embracing AI, humans’ creativity could increase. Thanks to Alex’s input, we explore this topic in this post.

When attending a recent tech conference, an investor expressed the opinion that, in five years’ time, all creative jobs will have vanished. Seriously!?

They predicted that advances in AI and machine learning would lead to the invention of tools that could do creative jobs better than any human. This is not a limited viewpoint. In fact, it’s increasingly prevalent throughout the advertising industry and beyond, according to Mr Collmer. 

In December 2022, The Atlantic’s Derek Thompson wrote an article entitled Your Creativity Won’t Save Your Job From AI; arguing that with AI already capable of certain cognitive tasks, there was potential that, in the near future, it could “master the art of generating high-quality advertising concepts”. 

It’s an interesting perspective, but there is an equally engaging counterargument — that AI and creativity are not fundamentally at odds and, in fact, AI can actually enhance human creativity. However, that statement should have a caveat with a word or two of warning.

While AI itself isn’t what marketers and creators need to fear, it’s other companies employing staff with the ability to leverage AI-generated data and use it cleverly that they should be worried about. Brands who fail to embrace the technology should be looking over their shoulders, as businesses that do leverage AI will achieve stand-out content and establish their competitive advantage. Hmmmm.

Responding to increasing content consumption

In an age where we spend more and more of our time looking at a screen, our digital content consumption has risen dramatically, especially when it comes to video. It’s little wonder, given the growing number of devices and platforms we have to choose from, and with each platform having its own creative nuances, marketers are under pressure to create more content to meet this demand. 

AI can be extremely helpful to under-pressure marketers tasked to create an increasing amount of content. But it is a misguided belief that algorithms can be deployed to simply solve all challenges faced by brands looking to scale their content production. When considering the ultimate goal of marketing success, volume should not be judged as the pinnacle. Rather, creative effectiveness is what matters and brands should be aiming to foster genuine, unique emotional connections with audiences — and AI can’t do this on its own. 

While AI can accurately measure the impact of multiple creative elements in a video ad — emotions portrayed by a model, the audio accompanying imagery, the logo placement, and so on — it’s not until humans analyze this data that meaningful strategic insights are derived to help fully understand audience reactions and the context around them. Once a deeper level of understanding is established, these insights can help optimize current campaign creative for success and assist with efficient planning. Without a human eye, the data itself carries limited value.

Augmenting creative with AI

Before AI-driven creative data, the production conversation has been primarily a conversation about building faster and cheaper creative. Sigh! The first step towards scaling meaningful creative content must be to understand it. 

Once marketers grasp which creative elements work well and why, and on which platforms, they can ramp up their content production while continuing to make the appropriate adjustments for each unique audience in every channel where they will be met. Every frame of an ad contains a myriad of creative decisions. AI-powered tools have the capacity to capture all of these data points in real-time – not just of a single ad, or whole campaign, but from all of the video content a brand has ever created. And while marketers may have a reasonable understanding of which of their ads worked and to what extent, AI provides an answer to the million-dollar question: Why? Good point.

By tracking all the behavioral signals from audience reaction to each creative element, AI collates the data that marketers require to build learning models to fully inform and enhance their future creative decisions.

Why AI needs creatives

The AI-powered creative platforms used in the business world all require an element of human input. When applied to marketing, human intervention can help ensure brand safety when using AI. For example, AI was used to draw insights from a luxury cruise liner’s campaign which revealed that under-30s responded positively to waterfalls, horses and beards.

If we assume all creativity is going to be replaced by AI systems, we could simply input all of this data into a generative AI tool and expect it to produce an effective ad. However, based on data alone, the output could end up ticking all the boxes – waterfalls, horses and beards on paper; however, in reality, the ad wouldn’t make sense. Bottom line, the outputs are only going to be as good as the prompts that an educated human can provide. 

Combining a human perspective and the context in mind, it enables the analyst to understand that the cruise line is viewed by under-30s as a mode of transportation to explore the world. They are more interested in getting off the boat. Waterfalls and horseback riding are merely examples of adventures that can be experienced when they are off the ship. When this strategic insight was applied to the campaign, the resultant creative was able to nearly triple the creative effectiveness. Insights are valuable to creative teams producing new ads, but without human interpretation the data alone fails to achieve this strategic impact and often leads to little sustainable performance improvement.

According to Collmer, AI tools open up a host of creative teaching to marketers and brands who have the ability and expertise to use the data. These teams will still need to maintain control of design oversight and ensure findings are considered in context with AI capabilities guiding their decisions. Where AI really shines and supports the human team beyond their own capacity is in efficiently generating a higher volume and variety of content to meet audience needs and platform requirements. The time saved by AI solutions affords creators space to indulge their creativity further and apply their expertise in different ways. 

Fears that AI is here to replace creators are ill-founded: the real threat posed by AI is to those who fail to embrace a human and AI partnership. Rather than reducing the creative roles available to humans, brands that embrace data and technology will require an expertly-trained workforce to interpret findings and apply insights creatively, eliminating guesswork and optimizing creative content. 

As a result, the next generation of marketers will evolve alongside AI capabilities and will require data analytics skills to enable a new level of creative efficiency based on data-driven decisions. Brands that embrace this new reality will find that they have a significant competitive advantage over those that continue operating the same way they have been for decades.

Thanks to Mr. Collmer for his AI insights and its influence on creativity. In my view AI is a tool, a tool that can enhance our creative efforts, not replace them. From a creative’s perspective, it’s always nice to have extra tools in one’s creative toolkit.

 

Hopefully making a ruckus, one blog post at a time!

Be sure to check out my other blog, Joe’s Journey, for personal insights on life and its detours.

And, check out creative selections from my website.

Jolan tru!

Creativity + Constraints = A Good Pairing?

When one adds any sort of constraint to the creative process, one gets bogged down, right? Um, not necessarily. In fact, it could be just the opposite. From a variety of perspectives, constraints can open up dialogue and creative opportunities not originally thought or considered.

Portions of this blog post, originated by one, Lee Duncan, got me to thinking about just that. In the early stages of writing a short story, I jotted down some thoughts on my iPhone, knowing they would be automatically “copied” to another application (Notes) on my laptop so I could continue at some later date. When that later date came and I went to access them on my laptop, the additions I had made were nowhere to be found.

Oh, the horror!

I discovered a major constraint! Now, I had to rely on memory to reconstruct the few paragraphs I had previously written. I realized I couldn’t remember everything word for word so I revised my thinking a bit to write new dialogue based around what I did remember. All in all, it turned out okay (so far).

In his post, Duncan cites that designers, artists, writers, and creatives of all kinds are often told to “think outside the box” and let their imagination run wild. He asserts that creativity loves constraints. That limitations can actually enhance our creativity rather than hinder it? I tend to agree.

Both he and I agree that the idea that constraints can fuel creativity is not new. In fact, it has been embraced by some of the world’s most innovative thinkers, including Dr. Seuss, who famously wrote “Green Eggs and Ham” using only 50 different words. Steve Jobs once said, “Creativity is just connecting things. When you ask creative people how they did something, they feel a little guilty because they didn’t really do it, they just saw something. It seemed obvious to them after a while. That’s because they were able to connect experiences they’ve had and synthesize new things.”

Thinking Differently

Constraints force us to think differently. Or “newly” as in my case. They force us to look at a problem from a different angle and approach it in a new way. When we’re faced with limitations, we’re forced to be more resourceful, more innovative, and more creative.

Duncan cites an Instagram example: In the early days, the platform’s co-founders were faced with a constraint: they had to build a photo-sharing app for the iPhone using only the phone’s built-in camera. Rather than seeing this as a limitation, they embraced it and created a platform that revolutionized the way we share and consume visual content.

The Brain on Constraints

Research has shown that constraints can actually stimulate the brain and enhance our problem-solving abilities. When faced with a difficult problem, our brains tend to default to familiar solutions. But when we’re presented with constraints, we’re forced to explore new solutions and think outside the box.

One study conducted by the University of Amsterdam found that participants who were given a set of constraints to work within were more creative in their problem-solving than those who were given no constraints at all. Another study found that imposing a deadline on a creative project actually increased creativity, as it forced participants to make decisions and move forward with their work.

In my view, this wouldn’t necessarily increase creativity but it would increase the possibility of failure or at the very least, some new ideas. Creativity would then evolve.

Ideas and Constraints

Constraints can therefore help us generate better ideas. When we’re given a blank slate and no direction, it can be overwhelming and difficult to know where to start. You’re sort of blindly throwing the dart at the board and seeing where it lands. But when we’re given a set of constraints, we’re forced to work within certain parameters, which can actually help us come up with more focused and relevant ideas.

When a group of designers was tasked with creating a new line of office furniture, they were given a set of constraints to work within, including a specific budget and a requirement that the furniture be modular and easy to assemble. Rather than hindering their creativity, these constraints helped them generate a range of innovative ideas that met the client’s needs and exceeded their expectations.

Applying Constraints to Facilitation

Constraints can also be applied to facilitation, or the process of leading a group through a creative problem-solving process. By imposing constraints on the group, the facilitator can help guide them toward more creative solutions.

For example, a facilitator might ask a group to brainstorm ideas for a new product, but impose a constraint that the product must be made entirely from recycled materials. This constraint forces the group to think about sustainability and environmental impact, which can lead to more innovative ideas.

If no constraints were added, the group might generate hundreds of new ideas but would have to undergo a due diligence exercise to decide which ideas were better and then further decide how to proceed. That’s another exercise entirely but well worth the time invested.

While it may seem counter-intuitive, constraints can actually be a powerful tool for fueling creativity. They force us to think differently, stimulate our brains, help us generate better ideas, and can be applied to facilitation to guide groups toward more innovative solutions.

When constraints happen, and they will, gather your thoughts and let your imagination roam, exploring new opportunities and possibilities. I think you’ll find that paired together, creativity and constraints make for a viable coupling.

 

This blog post is based upon an article by Lee Duncan, an IBM Enterprise Design Thinking Leader.

 

Hopefully making a ruckus, one blog post at a time!

Be sure to check out my other blog, Joe’s Journey, for personal insights on life and its detours.

And, check out creative selections from my website.

Jolan tru!

 

Creativity Predictions for 2023

Well, a new year is upon us, for better or worse. What will happen, nobody knows for sure. I came upon a recent article that provides some insight as to what may occur. These predictions come from a variety of sources, all tied into the world of creativity in some form or fashion.

I concur with the author of this article when he indicates that the beginning of this new year doesn’t feel so exciting or filled with promise. We’ve had three especially tough years, dominated by the pandemic, collapsing supply chains, a war in Europe, an energy crisis, political chaos, and recession. What fun!

Tom May of the UK publication Creative Boom has gathered the best predictions for what will happen to the creative industry in 2023 from some leading voices. While this is UK focused, it no doubt has resonance with US counterparts. This may be considered a lengthy read but well worth it.

1. The economy will contract

There’s no way of sugar-coating it: we are in for hard economic times. Jesse Reed, co-founder of Order is among those predicting that 2023 will see a continuing contraction in marketing spend globally, as spending power is sucked out of the economy. And unfortunately, that means that creatives will have to work even harder to secure business. But it’s not all bad news, he believes.

“Smarter brands don’t see marketing spend as discretionary and will know that in a downturn, their creative marketing can help them to take up a bigger spot in the shop window,” says Jesse. “So in many ways, it’s a positive opportunity for creatives to maximize the impact of their work in grabbing a bigger market share for their clients’ brands.”

And it’s not like there isn’t room for improvement. “The last few years have been characterized by brands throwing spend at digital advertising, which has become less effective every year as platforms become saturated, customers wise up or simply struggle to differentiate,” says Jesse. “Good creatives with an empathic understanding of their audience and a talent for taking ideas where their client’s competitors fear to tread should have no fear of 2023. They’ll be in high demand.”

Above all, then, it’s about being flexible and ready to react to a fast-changing world: not just now, but for the foreseeable future. “2022 will be defined as the year everyone realized 2020 wasn’t a blip,” says Jesse. “We’re now in the epoch of the perma-crisis. For brands and the creative industries that serve them, it’s highlighted the importance of continuously being agile in calibrating tone and messaging in their creative campaigns and advertising. Brands need to understand what’s prominent in their customers’ minds and what’s leading their decision-making – something that is in constant flux at the moment.”

2. Prompt invoicing will prove crucial

While there may be opportunities in a spiraling economy, that doesn’t mean there won’t be multiple dangers lurking. And Geoff Bretherick, creative director at Fablr, offers a cautionary tale from the last 12 months.

“2022 was a year of witnessing major shifts within our clients’ industries,” he says. “A lot of ups, but a few downs. Everyone’s been reshaping from the pandemic, and from what we’ve seen, taking more risks with bigger opportunities. In theory… great! That said, we had an unfortunate experience with a couple of partners that started as major contracts, and then suddenly, the organization lost their CEO, CMO, and over 50% of staff. Where does this leave graphic designers? Not in a great spot!”

The lesson Fablr has learned is the importance of keeping your output in sync with invoices. “In one case, we had let three months of invoicing go unpaid because we thought there was mutual trust in our partnership,” Geoff explains. “Indeed, maybe it began as so. But when C-suite personnel start dropping, their ‘word’ means very little. To that end, we still highly recommend, if you don’t already, billing at a consistent monthly rate, as opposed to the percentage of work done to date. Because right now, ‘We’re good for it’ means peanuts.”

3. There’ll be a tight focus on costs

John Ramskill, executive creative director at BrandOpus, echoes many agency leaders in thinking that the bottom line will be all-important in 2023, both for studios and the clients they serve.

“Increased costs have resulted in our clients wanting more for less – even more so than previous years,” he points out. “This has meant that we are getting better at focusing our thinking sooner and aligning our teams so as not to waste time and money.

“Fast and fluid lines of communication have been made easier by being back in the studio and having quick conversations on the fly, rather than having to schedule calls over teams. Being more efficient AND effective allows us to meet the needs of our clients while still delivering the high quality of work that BrandOpus has always produced.”

Jo Barnard, founder and creative director at industrial design consultancy Morrama, has also been feeling the strain. “The brief feeling of relief seeing the back of Covid at the beginning of the year was short-lived,” she recalls. “2022 has been another challenging year with cuts in creative spending as businesses look hesitantly towards an unpredictable 2023.

“This pressure can quickly translate into exhaustion and burn-out as we fight to keep the pipeline of work flowing and hit our own growth targets,” she continues. “So in 2023, we will instead be seeing creatives focus on growth in other ways: working on internal projects, deepening their education and building a culture of support and well-being both within their teams and their network.”

4. Retaining talent will be a real challenge

On that last point, studio heads must strike a careful balance: motivating creatives to do more and better without driving them away. Because as Abb-d Taiyo, co-founder of design and impact agency Driftime, says: “The great resignation is real! It has become increasingly harder to find great talent, let alone keep them fulfilled in the team and company dynamic.

“In the UK, a fifth of workers are expected to leave their roles according to a study by accountancy firm PwC,” he adds. “Although there are many reasons, two of the primary ones are purpose and balance. When we look to invest in our people, it’s going beyond the obvious of ‘increased pay’ and starting an open conversation with your team on what they want.”

For Driftime, this investment has been actioned in the form of complete autonomy, four-day work weeks, unlimited paid holidays, well-being perks, and incentives for each employee towards the cost of living crisis.

5. Employees will get more power

Is one way to retain talent giving it more power and influence within the agency? Rachel Cook, managing director at Thompson, believes so. “This year, tired of everyone agreeing with each other, we disbanded our non-executive board, binned off our leadership forum, and introduced an employee board,” she says. “The aim was to introduce a healthy challenge, diversify the voices in the room, and give the whole team a chance to decide how we do things. And it’s been a roller coaster, with learnings at every turn.

“2022 taught me if you ask for honesty, you’ll get it, and you need to be ready for that,” she continues. “The first meeting was about employee benefits, and the team turned up with a ten-page printed, stapled document of feedback, asking for loads more holiday, flexible working and heaps of other great ideas. I admit I wasn’t quite ready for it, but the feedback was great, and I’m so glad they took it seriously. We needed to hear it.”

Rachel has also learned that it pays to act fast. “We’ve stayed true to our promise to action something from every Employee Board within six weeks of the meeting; within a couple of weeks, we rolled out an extra three days of holiday per year. The positive repercussions weren’t just because of the free days off, but because it helped build the trust and confidence of the team that we weren’t just smiling and nodding, but actually acting.

“Finally, I’ve learned that the benefits of doing good stuff are bigger than you might imagine. The Employee Board told us that they thought the forum would be good for them to get insight into how business works, give them confidence, look good on their CV, and be a great recruitment message, too. And I love hearing the team telling potential recruits or clients about the employee board: they took a small idea I had in the shower and made it much more awesome.”

6. The creative profession will redefine itself

Typically, in a recession, big companies see design and other creative services as an easy cost to cut, to help balance their budgets. So Max Ottignon, co-founder of Ragged Edge, believes the industry must counter this by reframing itself. “We need to change the perception of creativity from a luxury to a necessity,” he argues.

“In 2022, we’ve all had to get pretty good at thriving in adversity,” he continues. “2023 doesn’t look like it’s going to offer much respite, so the onus is on us all to demonstrate that creativity can give businesses a vital edge when times are tough. It’s time to prove how valuable our skills are. That starts with asking the right questions in the first place. It means digging deep into the underlying business challenges and genuinely solving those issues in ways that feel tangible and devoid of marketing bullshit.”

Max believes this is in our power to do so, as long as we strike the right attitude. “This is a time for clarity, rigor and a healthy dose of pragmatism,” he says. “But it’s also a time when creativity can be the difference between success and failure. And if we can prove we’re irreplaceable when times are tight, just imagine the possibilities when things pick up.”

All that, of course, is easy to say, difficult to do. But Kirsty Minns, executive creative director at Mother Design, offers some advice on a personal level. “We entered 2022 with such uncertainty after the pandemic and have since navigated even more global challenges, from economic unrest to the climate crisis,” she explains. “And a lesson I used this year is to adopt a beginner’s mind.

“A client of mine was obsessed with this idea called shoshin, which originates from Japanese Zen Buddhism,” she explains. “It refers to the idea that the more you know about a subject, the more likely you are to close your mind to further learning. My interpretation of this was to challenge how things were done before, embrace unorthodox ideas and test new ways of working. New working models in the office were tested, new methods of coming up with ideas were embraced, and new ways of inspiring the team were implemented.”

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Emerging Creative Trends to Watch for in 2022

Research shows that creatives are faced with fewer resources and greater demand. They helped their businesses pivot to remote work last year by improving productivity and learning new technical skills. Further, and in contrast to the trend of bringing design talent and work in-house for the past several years, in-house creative teams are more inclined to partner with outside creative agencies and freelancers.

 

That’s according to key findings in a new report based on a survey of 400 creatives and marketers. The fourth annual Creative Management Report by inMotionNow and InSource, a professional association for creatives, identified industry changes stemming from the pandemic, along with creative trends to watch over the next year.

 

These findings demonstrate just how much creative teams have evolved. More importantly, it underscores why marketing and business leaders have become increasingly reliant on creatives for that vital Design Thinking, a process that starts with user insights, challenges assumptions and redefines problems, not just for design and deliverables.

 

Below are three takeaways for marketing leaders.

 

1. Providing Strategic Value Is Now Table Stakes for Creative Teams — Balanced with Speed, Resource and Volume Constraints

 

The study identified the top three challenges facing creatives as follows:

 

  1. The speed at which they are expected to work (73%)
  2. Too few resources to accomplish the work (61%)
  3. High demand for more creative content (59%)

 

While those are all familiar challenges to most creatives, what they did not identify as a top challenge is of equal interest: Respondents didn’t identify “being seen as a strategic contributor” as among the top three—for the first time in the four-year history of the survey.

 

“We have a seat at the strategic table, but that’s because we’ve earned it and we continue to earn it every day and raise the bar on what we can contribute,” said Hank Lucas, head of creative services at global life sciences organization MilliporeSigma.

 

Lucas was one of five outside experts who contributed written analysis about the survey’s findings to the report.

 

“We’re not just here to make some pretty stuff,” he said. “Tell us what you’re trying to achieve and let us help you move the needle.”

 

2. Creative Problem-Solving and Adaptability Were Crucial to Remote Work

 

In subsequent questions, respondents were more precise about the specific resource constraints presented as the pandemic unfolded. While 58% said their workloads had increased, about one-third said their teams experienced layoffs and furloughs. In addition, another 31% faced budget cuts which eliminated some of the technology tools that facilitate the creative process.

 

Despite the adversity, creatives rose to the occasion and brought their problem-solving talents and adaptability to bear. Most creatives (57%) claimed they “became more productive” despite cuts to budget and staff. Another two-thirds of respondents learned new skills such as video, livestreaming and podcasting, all of which proved pivotal to business continuity during remote work.

 

The resource constraints may have also prompted creative and marketing leaders to rethink the in-housing trend—that is, bringing design talent and work in-house rather than using external agencies—that’s unfolded in recent years.

 

While in-house creative teams still manage much of the work, the majority (86%) reported that they currently partner with agencies and freelancers. Further, in 2021 about one-third of teams are planning to increase the work they send to outside resources. This creates new opportunities and demands for tools and processes for collaboration.

 

When prompted why they hire outside agencies, respondents stated that their top reason was in order to access specialized skills (64%). Subsequent responses were a need for increased capacity (44%), assistance with strategy development (24%) and quicker completion of work (20%).

 

“The beauty of working with freelancers is that you don’t have to go through this whole hiring and onboarding process,” says April Koenig, founder and CEO of Creatives on Call. “You can find people who have the targeted skill sets that you need and get them in and get the work done quickly.”

 

She notes that approach may also help with fatigue and burnout, which have become critical leadership issues over the past 12 months. “This really helps alleviate some of the physical and emotional pressure that teams face when the organization is so reliant on them,” she says.

 

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