Tag Archives: Sir John Hegarty

Creativity: Might Advertising’s Special Sauce Be Turning a Wee Bit Sour?

Although the topics may vary from blog post to blog post here, one central theme usually always emerges: Creativity. Even before the nasty onslaught of the COVID-19 virus outbreak, creativity was quite important and pertinent in our industry. Now, it’s more important than ever.

In reading various articles on the subject of creativity, I found it interesting that the Brits are complaining about its overall effectiveness. One such cautionary study comes from an account manager with M&C Saatchi. Among others, he cited the legendary John Hegarty who called creativity “advertising’s special sauce” partly due to the significant effect it can have on achieving or even surpassing objectives and increasing ROI.Sir John Hegarty Cannes 2016

Advertising, to increase effectiveness, has to appeal to consumers by conveying emotions and helps to build memory structures, allowing them to choose a brand easily and instinctively. Creativity is the best way to convey emotion.

IPA (Institute for Practitioners of Advertising) studies have proven that creativity can increase ROI by 10x. Furthermore, communications that are built upon a foundation of emotion and that eventually become famous can greatly enhance the effectiveness of a campaign. Even with a fairly modest budget but a strong creative idea, a company can enter the public consciousness in a truly unique way.

Taking the idea and backing it with an effective use of budget can create a huge level of earned media, and by becoming news worthy, can generate a great return on investment.

However, creativity does not operate in a vacuum. Numerous other aspects of a campaign contribute to its effectiveness like media spend, and changes in price of products, for example.

That’s why measuring effectiveness with various KPIs (Key Performance Indicators) and economic models is so important. Furthermore, as the “Saatchi Study” indicates, it is important to remember that while creativity can act as a multiplier for ROI and other measures, creativity should never be used as a substitute for solid media investment. The best campaigns have a good balance of both.

Clearly, a creative campaign that appeals to the emotional side of peoples brains, is memorable and sparks conversation, eventually entering into public culture can have a great impact on business results. However, creativity is just one very important part of advertising and not the sole means to an end.

But even creativity, as seen in some circles, is meeting with raised eyebrows as its effectiveness is being called into question. Might it be turning a bit sour?

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Quotable Quotes: Sir John Speaks, Again.

In a recent blog, I published an excerpt of an interview with British advertising legend John Hegarty, co-founder of Bartle Bogle Hegarty. While he was there in Cannes for their 2018 Festival of Creativity, he had more to say during a lunch event.

Here are some of Sir John’s pearls of wisdom:

“The fundamentals of marketing haven’t changed, the tactics have. But the marketing industry has forgotten the art of persuasion.”

“Marketing people don’t step out of their bubble enough and see how the general public live.”

“The separation of media and creative was one of the biggest mistakes ever. The market isn’t always right.”

“The three pillars of branding: Is it memorable; am I motivated by it; is it truthful? We remember ideas and things that move us.”

“We’re living in a celebrity culture, not a fame culture. Fame adds to a brand’s value, even if you’re not going to buy it. A brand is not only made by the people who buy it, but also by people that know about it.”

“The foundation of brands is trust.”

“Data has been around since the nativity, but we’ve become slaves to it, like we did with market research.”

“Message to creatives: read things other people aren’t reading.”

“Being the biggest isn’t the same as being a brand leader.”

Have a favorite? Let me know!

Sir John at 2018 Cannes Festival of Creativity on, well, Creativity.

Okay, I’ll admit it, I’ve been involved in the advertising and marketing industry for a long time. Mostly, I’ve enjoyed it. I love creating things. I love the creative process, creative problem solving. I love creativity.

Creativity is, in part, what this blog is all about. It’s also, me thinks, one of those words that is vastly overused, and when you ask several people what is meant by it, you’ll get several different responses. It’s difficult for most folks to equate creativity with, say, engineering. Frankly, I think it was damned creative when the design and engineering of the Golden Gate Bridge came about.

Creativity is always evolving. We, as creative practitioners, should be evolving right along with it. So, whenever I see an article on the subject or hear a renowned expert talk about it, I want to read and listen to what is said. Maybe I can pick up some tips.

That happened recently when reading an issue of AdAge. I thought I’d share some of what I read.

The expert: Sir John Hegarty.

Sir John Hegarty Cannes 2016

Sir John Hegarty attends The Cannes Lions 2016 on June 20, 2016 in Cannes, France.
(June 19, 2016 – Source: Christian Alminana/Getty Images Europe)

Sir John was attending the 2018 Cannes Festival of Creativity where he’s been coming since 1989. A founding shareholder in Saatchi & Saatchi and a co-founder of TBWA London before starting Bartle Bogle Hegarty in 1982, Sir John has himself been behind hall of fame work for Levi’s, Volkswagen and Audi. Never shy about his opinions, Hegarty took the opportunity of yet another Cannes Lions to share a few thoughts on the current state of creativity with Ad Age.

A few excerpts from the interview by  . . .

You’ve bemoaned the increasing role data and tech have played in the creative process.

I was accused by Martin Sorrell of being a dinosaur because somebody said “Hegarty doesn’t believe in data,” which is not actually true. Data is fundamentally important. One of the greatest stories ever told, the Nativity, came out of data collection, didn’t it? You’ve got to remember a brand’s job is also to convert.  . . . Go out and throw your net wide. How do I know who’s going to like what I’m selling?

Meaning that with targeting, advertisers are preaching to the converted?

It’s not that. It’s a lazy way of marketing: “Look at the data, what does the data tell us? It’s an instruction manual!” No, it’s not an instruction manual. You’ve got to think about how you’re building the values of this brand. I know I’m boring and I say this all the time, but a brand is made not only by the people who buy it but also by the people who know about it.

“Those people” being the brand itself and also agents of the brand?

If I say to you “Rolls Royce,” you say, “Ooh!” You’re probably not going to buy one, but by talking to a broad audience who understands what your brand is about, you become part of culture. We are forgetting that part of advertising’s function of course is about effectiveness, but it’s also helping that brand become a part of culture.

Last year the talk was all about Fearless Girl. There doesn’t seem to be a corollary this year.

I’ll get provocative here again: Fearless Girl did what for the brand? I don’t know what brand it was associated with. We’ve lost connection. We’ve confused persuasion with promotion. Everybody got hugely excited about the Nike FuelBand 10 years ago. I thought it was a brilliant promotion. I used to be a runner. There was no way I would ever run in Nikes. New Balance, yes. I don’t care how many FuelBands you create, I won’t buy them. I don’t think you make a great running shoe. You have to persuade me.

What do you make of consultancies moving into the agency space?

Why shouldn’t these people get involved? Unless you understand how to convert that into a communications program that stands out in the marketplace, then what’s the point? The trouble is agencies are their own worst enemies and are not very good at establishing a trusted rapport with clients.

You mentioned the Nativity being the original data-informed creative. You look at the Ten Commandments, some of the most enduring “content” ever, and it was written on stone. The oldest medium there is.

Exactly. The greatest brand in the world is the Catholic Church. Best logo. Every lesson in marketing is there. The point is: Two thousand years, some problems, still going. Where will you be in 2,000 years?

Well, gee, Sir John, I don’t know where I’ll be in 2,000 years. I imagine I’ll most likely have been turned into a pile of dust somewhere or maybe I’ll have been recycled somehow. The key word here is imagine-ation. It’s the heart and soul of creativity. Each one of us has an unlimited imagination and boundless creativity — even when we think we don’t.

It’s when limitations are thrust upon us that our abilities are challenged. At times, our creativity is even called into question. As Albert Einstein once said, “Imagination is more important than knowledge.” It’s what we do with our knowledge that’s important.

How may we apply creativity and that imagination to do something constructive with that knowledge, to contribute to society, to help educate someone; heck, even to make someone laugh. We must keep on creating, keep on striving.

Does it take a mindset of creativity to be creative? Huh, imagine that!